Riu Papayas

I love the Riu chain, you can help yourself to soft drinks or beer and wine on tap rather than waiting behind people ordering lots of drinks at the bar however the white wine ran out frequently. Smaller than the usual Riu hotels, only one main pool so need to get up early to put towel down. Annoyed me when we went out for the day and would come back to towels on sunbeds that had clearly not been used all day and its 4pm! TIP -the side of the pool where reception is, Shaded all morning. Actually most sunbeds have shade sails and people use these far too early, however it was very clean and the staff were amazing, really engaging, learnt a lot about them. They work all day and night, great shows in the evening. Close to shops and can walk 20 minutes to beach or find the shuttle bus. FOOD: Labels are badly needed here, I have a wheat allergy and nothing was labelled. There is a large variety but was mainly the same every day, one day there seemed to be only pork which i just don't like and couldn't find any chicken dishes. the Spanish restaurant did not appeal to us but the Asian one was amazing and we booked it twice. The Key cards kept failing and had to be reset which was frustrating, i tried to keep it away from any bank cards and phone. Also need to do something with wristbands, so uncomfortable

Hotel overall pretty good, entertainment team were very good and there’s lots to do during the day, overall food was good although the Chinese buffet wasn’t great. Downside, people vaping around pool area, need to get up early if you want a sunbed at the front near pool, no consistency when telling people where they could play ball or use lilos, rings etc sometimes the lifeguard would tell people and sometimes he wouldn’t, also babies not wearing swimming nappies so there were some leakages in the pool.It can still be noisy as well in the early hours of the morning

Lovely hotel, good choice of food, friendly staff, lovely kids club, great night entertainment great location 😀

On arrival, the staff were extremely helpful and welcoming, making a great first impression. Our room was cleaned to a high standard every day, and the restaurant staff were always attentive and friendly throughout our stay. The food was average overall. Breakfast was lovely every morning with a good selection. However, lunch options were quite limited unless you liked burgers and hot dogs, and the cold buffet mainly consisted of fish. The all-day snack selection was also limited to burgers, hot dogs, nachos, chicken nuggets and chips, with no cold food available during the day. The evening meals were disappointing, especially considering we stayed for seven days. There was stew every other day, while rice and chicken were served daily, making the menu feel repetitive with very little variety. The drinks selection was fairly limited, but there was still enough choice for us throughout our stay. The evening entertainment was also a let-down. There was only one evening that we really enjoyed, and everything finished by 10 pm, which felt quite early. The daytime entertainment was satisfactory and provided enough to keep guests occupied. The sun loungers are placed extremely close together, which can make the pool area feel crowded. However, it was a nice touch that fresh pool towels were available every day between 9 am and 12 pm. The communal toilets were cleaned regularly and were always kept to a good standard. On departure, the shower facilities were also very clean, which was a great alternative to paying extra for a late checkout. Unfortunately, our room key card stopped working several times during the week, meaning we had to return to reception to have it reset. We were repeatedly told it was because we had kept it near our phones, which wasn't the case and became quite frustrating. The wristbands were also poor quality. We had to have them replaced more than once because they either broke or tightened too much and couldn't be loosened. When we checked out, the departure felt rather impersonal. Reception simply took our key cards without asking whether we had enjoyed our stay or wishing us a safe journey home, which seemed like a missed opportunity to leave guests with a positive final impression. On a positive note, the local taxi service was inexpensive, reliable and efficient, making it easy to get around the area. Overall, the hotel's biggest strengths were its friendly staff, excellent cleanliness and comfortable facilities. However, the repetitive food, limited snack and drink choices, poor evening entertainment and a few avoidable service issues meant the overall experience didn't quite live up to expectations.

The hotel is great for families, staff are superb, food was good no question at bars or restaurants…. Overs perfect holiday