Hotel Cinco Plazas

5 min walk from beach shops and restaurants. Staff were lovely Entertainment fir kids was great. Breakfast was delicious

As two adults staying together, we expected the hotel to understand that having the beds together is a common request. We simply asked reception if the beds could be pushed together, but were told this wasn’t possible because “all the apartments are the same” and that the beds couldn’t be moved. A member of staff was sent to our room, and he was lovely and very polite. He explained that nothing could be done at that time but told us to come back to reception at 10am the following morning because we would be moved to another room. When we returned at 10am, we were met by a very rude member of staff. Instead of honouring what we had already been told, she said she would send someone to the room again, despite us already being told we would be moving rooms. She then changed the story completely and said it wasn’t possible after all. What made the situation even more frustrating was that she became extremely argumentative and wouldn’t listen to what we were actually saying. We weren’t asking for anything unreasonable—we simply wanted the beds pushed together. She kept insisting that the beds couldn’t be moved because all the apartments were the same. However, when I asked the guest staying in the apartment next door, they told me their beds had been pushed together without any issue. That made it obvious that what we had been told wasn’t true. The lack of communication between staff was disappointing enough, but the attitude of the receptionist made the experience much worse. She was dismissive, spoke over both me and my girlfriend, and made us feel like we were being a nuisance for asking a simple question. If something genuinely isn’t possible, that’s understandable, but don’t tell guests they’ll be moved to another room, only to go back on it the next day, give conflicting information, and then argue with them. The customer service we received was unacceptable and completely overshadowed our stay. Unfortunately, because of the way we were treated, I wouldn’t recommend staying here.

The apartments are quite spacious, we got one bedroom opposite the pool. Location is near beach. Unfortunately we had to spend our days at the beach paying for umbrella and sunbeds because unless you want to rise at 6 or 7am to join the herd mentality of sourcing an umbrella and marking it with your towel, then wait for unlocking of beds to grab them, which is not a relaxing holiday atmosphere to me. I notice management responded to reviews mentioning the same scenario but still have not addressed this madness by implementing any rules or method to avoid this . Each apartment should be allocated an umbrella and beds by apartment number so you can sit by pool comfortably outside your apartment and not have to source these in a race in early morning hours. Many of the acquired beds marked with towels are not being used all day, just secured to use at whatever time of day chosen or maybe not at all. Absolutely ridiculous carry on, this scenario alone would prevent me booking here again which is unfortunate because the accommodation and location is very good.

We arrived as a family group of 10. We arrived just before 1pm. On arrival as was expected the rooms were not ready. We had 3 booked. We were informed the luggage room was full and only for some of our party been here before they knew of a room upstairs that we could get changed and store our luggage, otherwise we could have been sitting in reception for 2 hours. Just be prepared for this happening.. We had a studio which in comparison to there places we've stayed was quite small but served us for the 2 weeks. They do supply hand soap in the bathroom and washing up liquid in the kitchen which was handy. The accommodation staff were so polite and very hard working..I can't say the same about some of the reception staff who were quite often rude not just to us but to others. The location is perfect albeit up a hill but very central and very close to many bars and restaurants. The sunbed situation is actually alright we had no issue any morning and managed to get 2 parasols .. They possible could change some of the parasol bases and get more parasols. The food at the pool bar was very reasonable priced and quite surprised how nice it was. Overall it was a pleasant stay and glad we chose this hotel.

Good location just 5 min walk uphill from main strip and beach. Clean. Studio apartment good for one or couple. I would ask for accommodation in the back pool area as very noisy in large pool. All hotels I have stayed in the canaries have a strict no saving sunbed policy where the lifeguard removed all towels. HERE the opposite. The madness starts at 7.30 as the men are sent out to grab 1 of the 17 parasols for 40 apartments. Then they sit outside waiting till 8.30 for the locked up sunbeds to be grabbed and towels placed on for the day. People don't sit on them until 3pm or not at all. There would be enough for everyone if this wasn't allowed. Affects the atmosphere and creates stress. I wouldn't stay again for this reason alone.