GF Isabel

Booked here as a family of 4, before we came we asked for adjoining rooms and this was provided. Rooms were spacious although very dated, only 1 socket in each room and none near the bed, 1 room the air con was great, the other poor. Good size balconies however the lights going off just after 2300 was disappointing as we like to sit on the balcony and relax. Sunbeds are a joke, I’m sure you have all seen the videos of people running once the barriers are down, we eventually gave up and went to the top pool where the beds are a lot nicer and there is nearly always availability. Don’t necessarily blame the hotel for this, if you don’t have a cut off time the towels will be down by 4 am! They need to design a better system for next summer. Grounds are lovely and they seem to have a lot of activities on, main pool is big and one of the warmest we’ve had in years. Staff are friendly however we had a major issue with cannabis being smoked near our room, reported it twice but not much changed. Would I come back? No

The staff are amazing and always ready to help The food is great and the entertainment is perfect The rooms are outdated but very clean Perfect holiday

Just got back from 11 days here (4 adults and a 3 year old). Hotel:- The complex is large and sprawling with 384 rooms. The complex is well maintained with a large pool, a smaller one more geared for children and a small child's pool/playground. The rooms are large and have good air conditioning but a little dated. Toilet paper goes in the bin and not down the toilet - the bin was emptied everyday. Pools:- We used the middle sized pool as there were never enough sun beds free at the large pool. The pools open at 10am and by 9.30 there were always queues for the large pool so we avoided. We always got a bed at the smaller pool but it is more suitable for kids than adults and they were plentiful so not a pool for swimming in really. There are bars next to both pools which served up until 6pm and the larger pool one had bar snacks as well. Restaurant:- The staff were great and really excelled themselves in providing for our grandson who has a nut allergy. They brought specially prepared meals which we pre-ordered the night before and they were always good quality with very large portions. They can do this for lunch and breakfast too. The food was generally very good with a wide range and themed nights. My wife is vegetarian and there were always options for her. Vegans may struggle for variety a little but it may be an option for the chef to prepare something (he was doing this for gluten free diners). You had to take your dining card with you to lunch and dinner which seemed a bit of a faff as we had all-inclusive armbands on but not a big imposition. Bar Area/Entertainment - The main bar area was busy from 8pm onwards and getting served for drinks wasn't a great experience. Sometimes we would wait between 35 and 40 minutes from being able to order our drinks and then receiving them. About half the time the orders were wrong as well but they were quickly rectified. This resulted in many tables ordering double rounds which then slowed the whole process down even more. Most evenings after 10pm when the waitresses seemed to disappear for long periods, we'd end up going out to drink in town later in the evening which isn't great when you've bought an AI package. The entertainment was generally aimed at children and the adult shows were pretty poor other than the Kenyan Boys who we weren't expecting much from but were actually excellent. The children's entertainment team seemed to be all German so the majority of the nightly children's disco were German and Spanish songs which left a lot of (mainly British) children fairly bemused but it kept a lot of children occupied for 35 minutes. Optional Siam Park Unlimited Passes - the main reason we booked this hotel was for the unlimited free access to Siam Park. It didn't turn to be good value for us as we only went twice. It's a fantastic water park but very busy with very long queues which we soon got tired of. I would maybe suggest booking a day trip there and leave the package off. Excursions - there's a free shuttle bus to Jungle Park which is a great zoo and very shady when it's hot. It's a short transfer and we actually preferred it to Loro Parque which was further away and more expensive. The stop is located outside Duke Shops. The free shuttle to Siam Park is located next to the market opposite Duke Shops. Surrounding area:- There's a lot of shops and restaurants nearby and the beach is about a 15 minute walk. For bars, we stuck to the Colonial Bar which had great service, atmosphere, live music and a wide variety of drinks. The beers were 5 euros so more expensive than many bars along the front (selling at around 2-3 euros) but we were happy to pay the extra. The cocktails were also very good. Summary - We enjoyed our stay here and it makes a very good family location. I wouldn't advise couples to stay and if we went back as a family, we would try somewhere else just really based on entertainment/bar and pool experience.

We stayed at the end of July and into the start of august. Overall we enjoyed our stay here. The food was plentiful, often very similar options daily but they catered to the masses. We stayed all inclusive so ate most days multiple times. It does get very samey after a few days but this is the same with any all inclusive hotel really. Breakfast selection covered all bases, there wasn't anything not on offer that I could think of. The apartment we had was right at the back far end of the hotel, for us this was no issue, we don't mind a walk, plus there was a lift as we were on the 4th floor. This wasn't working one day, but was sorted overnight. Maintenance are constantly around, as are the cleaners. We felt the whole place was very clean and well maintained. We heard others struggling with issues but as we were roomed at the back away from the pools and busy areas I think this worked in our favour. The location of the hotel is ideal, it's across the road from the duke shops, next door to a supermarket and across the road from the free buses to Siam mall/park and aqualand. It is a hill down to the beach but as long as you don't mind a stroll back up it's not an issue. There were a few areas where we felt the hotel slightly missed the mark- •Lack of all inclusive cocktails. There are only a couple. •No self serve drinks in the restaurant, it was very difficult to get a 2nd drink once seated. •Sunbed races, at 10am the chain comes down and chaos commences. This was absolute mayhem. •The staff were all very professional but there were no characters. No big personalities to have a chat with. •Table service for the evening entertainment is a great idea but there needed to be more waitresses/waiters taking orders, it took a long time to try to get a drink once the entertainment had started. Overall our holiday was lovely, no major faults, with a few tweaks this hotel would be even better.

We have just come home from a 7 night stay here and we would come back tomorrow if we could. There was a few little things but nothing big. We had 3 rooms as there was 9 of us. All room was big, clean and very spacious. We had a 1 year old with us which the put them on ground floor which was fab. Our only down side was our door wouldn’t lock as all. The pool areas are brilliant. Clean and very well kept. Pool games most days. Sunbed wars was fun. But a bit disappointed that people put there towels down before 10am and didn’t get moved. The hotel offer free towel for sunbed which was good. The pool bar food was ok . Chips, nuggets. Burgers and hot dogs. Also toasties. Plenty of salad and fruit. The restaurant food was nice. Everything I need for breakfast and lunch. Dinner was a different theme every night. But not to sure why you don’t get a drink with ur dinner if you half board The evening entertainment was really good. The hotel is only a short walk to the sea front and shops.