GF Isabel

Location is good and can walk to the beach and lots to do in the resort. This is a tired hotel and in need of a refresh. Beds are comfortable though and we had a great sized balcony.and the shower was good. Rooms are cleaned every day which was great. We did notice one night a lot of ants but didn’t see them in same number again. Our room was also a long way away from the restaurant and reception so you may want to mention this to the hotel before you arrive if you have some difficulties walking. There are a couple of pool areas and we went to the smaller quieter pool, This was my gripe with the hotel as, I noticed that sunbeds are not hosed down daily and there are a lot of pigeons leaving what they do and the mattresses not cleaned - similar with the wicker tables around the pool. We had the All inclusive option but this is limited so check - I did ask my travel agent (Hays) specifically about what as included and they didn’t give me the right information - not the hotels problem but an issue with my travel agent (I would recommend checking the hotel website for the correct info). Food was overall good (in comparison to other places I stayed) although a bit repetitive and staff are lovely and try hard to help. One thing to consider on your day leaving is that from the moment you check out they withdrew access to things in the hotel, WiFi etc (won’t be popular with kids on a late flight as check out is midday) . Overall, we had a relaxing time here, entertainment is what you would expect but not sure it would be top of my list if going back to Tenerife but I would definitely return to this resort.

Lovely stay, Alexander on the front desk was very friendly and always there to give advice on local area,

Lovely staff, incredible experience, near siam park, bus access, good food, chargers were not all working, high quality tv, comfy bed, bit too expensive, give the red haired bartender a raise as fastest and tastied drinks!

The worst hotel I've ever stayed in in terms of room cleanliness, service, and staff behavior. The rooms are dirty, the windows unwashed, and even though I know it's Tenerife, I expect better service, room quality, and food from a hotel I'm paying almost $10,000 for. The food is burnt, not good, monotonous, and tasteless. You have to fight for sunbeds in the morning, and the only good thing about this hotel was the drinks. The only good thing about this hotel is that it's in Tenerife. Nothing more. I DO NOT RECOMMEND.

we booked 2 bungalow's for 5 adults there was lots of cats in the place. il give out of 10 reviews for the hotel. staff, especially the 'domestic'staff 10 pool 10,loved security guy taking towels of beds if placed. before 10am😁 spotless public toilets 10 village type layout of hotel 10 quietness at night 10 lay out of bungelow 10 powefull shower 10 bar prices were fair 9 food was fine ,but repedative 8 the room though was in need of upgradeing. even a coat of paint i can live with repaired bath panels,or lights attatched to rawl plugs or even 1 socket in kitchen but there was a damp/ stale smell in our room 544, and anytime we came in from beach,pool etc it was smelly.. so we had to continually spray air freshener. the air con was poor, we complained the night we arrived and the girl at the desk got us a standing fan and told us maintenace would be there next day. they did come and worked on the air con,told us it was sorted and that we should feel effect after an hour. sadly this didnt improve and after reporting it again the guy came back and tried to explain that all air cons dont work the same. but as we had rooms 542 and 544 we would be on same system so we should have had better air conditioning in the room.. so the room only get 5 outof 10 but the worst was our garden which had 4 chairs and a table. this could never be used. the smell of cat's pee was overwhelming and this despite the garden getting watered every morning. there was also cats dirt that lay there for 3/4days. we also had ants on tables and chair. though once reported it got sortedso we couldnt sit out side for breakfast or a drink in the evening garden get 0 out of 10 we paid over£7k for 12 nights b and b so kinda expected a bit better. However. given all the positives and the fact that we might just have been given the most delapidated bungalow the hotel overall i rate it an 8 out of 10 we will be back next year ,but not in room 544.