Hotel Firenze

We just returned from a stay at Hotel Firenze and cannot recommend it highly enough. From the moment we arrived, everything about this place felt special. The hotel is immaculately clean throughout — rooms, common areas, all of it. The rooms themselves are beautifully decorated in classic Venetian style, perfectly temperature-controlled, and every day we came back to a lovely little goody waiting for us, a small touch that made the stay feel genuinely personal. Breakfast is wonderful and the setting — a room with Venetian stucco walls, Murano glass mirrors and lamps — makes it feel like an experience in itself. But the real star of Hotel Firenze is the staff. Extraordinarily friendly and helpful across the board, with a concierge who goes far beyond the typical "here's a map" service. He sat down with us, understood what we were looking for, and helped us craft a plan to explore the city that we never would have put together on our own. One of his suggestions was a genuine Venetian mask-making workshop at San Marco 596 Venetian Masks — one of the most memorable experiences of the entire trip. That kind of insider knowledge and genuine care for guests is rare. The location is unbeatable: 30 meters from Piazza San Marco, yet the hotel has a calm, intimate feel that keeps it from feeling like a tourist factory. If you're visiting Venice and want a clean, characterful hotel with staff who truly make your stay extraordinary, look no further.

What a wonderful place to call home in Venice! Superb service, always with a smile. Very accommodating and thoughtful! Fantastic location. Rooms gorgeous, bed super comfortable, deep soaking tub extraordinary! Daily complimentary chocolate and biscuits. Fine breakfast buffet. Delicious and plentiful coffee. Complimentary lemocello cream departure gift. Highly recommend!

Great value boutique hotel. Staff are very friendly, helpful and knowledgeable. It’s in a great location, extremely close to San Marco square. The room was very clean with murano glass light fittings,the bed was comfortable and the shower was powerful. The only negative for us was that the room was really light as you couldn’t block out some of the light at the top of the window. There were nice touches - little treats daily, a welcome drink (nice to have on the very pleasant roof terrace) and a parting gift. We found some great restaurants nearby. The hotel has developed a really good information tool online which gives valuable information, they are also very speedy at replying to emails and will give you suggestions for restaurants. Breakfast was included and was a cold buffet with staff serving you, totally adequate. All in all Hotel Firenze proved to be a very good choice for us.

We stayed for two days during Carnevale. The location was perfect for the short trip, and worth paying the premium for. The hotel is a less than 5 minute walk to the water taxi stop and to St Marks square. We took advantage of the location and got some amazing photos of St Marks square late at night in our Carnevale outfits. We also really appreciated the hotel concierge. He showed us how to use the hotel’s mobile app and gave us a run down of his recommendations for our short stay. The app was really useful. It had a convenient map of the city, that showed close by attractions and restaurants based on your location. It can be hard to navigate all the alleys and canals, and the app helped a lot.

Our original booking on the grand canal had a fire a week before our trip and had to cancel our reservation. We scrambled and found Hotel Firenze which turned out to be much better suited for our trip. The hotel was wonderful in giving us tips on getting to the hotel and accommodating a late night check in. The rooms were great and breakfast and the rooftop terrace were wonderful. The best part of the hotel is the location. In the middle of a nic shopping district and about 100 yards from St Marks square. It was an easy walk to Rialto and great restaurants and gelato close by. The staff was amazing.