Ariel Silva

It starts off by a rude staff seemingly inconvenienced by your presence. Then the beds are super mega uncomfortable. Next some strange black dust-like (animal feces maybe) was falling from the ceiling. Initially, we thought maybe we had brought it in from being outside all day, so we brushed it off and didn’t think anything of it. Then throughout the night, my partner said, she noticed more and more of it in her hair and on the pillow. It was late so there wasn’t much to be done. She tried to sleep on the small sofa in the room, but it was too small for her and she barely slept. Then I went to get a coffee in the morning, thinking it was complementary and got scolded for it not being included. All in all it was a terrible experience and do not recommend this place at all.

We booked an "apartment for 2 with bathroom" at Hotel Ariel Silva. The booking was for Calle della Masena 1391/A which was supposed to be opposite the hotel building where the check-in was. When we arrived there, they told us our apartment was in fact in a completely different part of Venice (800 m away) and they had no availabilities at the closer place. I had booked the room particularly because it was quite close to the station but now we had a super long walk. Assuming I might have done something wrong when booking and not having any other options, we took the room only to noticed when we got there that it had a SHARED bathroom! On top, the furniture was old, the tablecloth had a big hole, the bed was in fact a sofa bed (see pictures) and the fridge plus boiler were so noisy we had to turn them off to be able to sleep. Luckily we only spent one night. The neighbor we had to share the bathroom with was the most noisy person getting in and out of his room every 10-20 min for the whole night! I don't know what kind of business he had on the streets but this was not a normal hotel guest or tourist. We hardly got any sleep that night. We tried to get a compensation for our wrong room but the hotel was very unhelpful. Showing them screenshots of our booking didn't help. They kept insisting we got the room we booked. Just a total disaster! I feel scammed!

Great location, staff extremely helpful. Close to all the sights in Venice AND a 10 minute walk from the Venice train station. Clean rooms with WiFi and great staff. Will definitely stay here again next time we are in Venice, close to local markets for snacks in the hotel room, restaurants and gelato shops aplenty.