Royalton Blue Waters

This was our second time at Blue Waters. Hotel itself is very clean and tidy. The majority of staff are very helpful and attentive. The pool waiting staff was very hit and miss. Food was mainly good. The steak house has definitely lost some of its appeal. The bread and oil (vegetable oil) not olive wasn’t pleasant. The plate arrived with oil still in the plates. The open kitchen is now frosted over and cannot watch the chefs at work. I don’t feel the resort food/drink in Jamaica is as good the Cancun resort. The rooms in Jamaica are more modern than Cancun. We had a few minor issues that were resolved very quickly by Brenda the general manager. She is a beautiful lady inside and out. Very genuine and kind. Also Britannia in the coffee shop remembered our order after the first day. She was also very polite and kept the counter tidy. The hotel was also selling day tickets this then lead to some eating areas and bars not being able to cope with the volume of people. A little disappointing when we had paid to stay at the resort for a second time and receiving a completely service. We did hire a local driver to go to mo bay. We used the vendors to the right of the resort for horse riding.

Our reservation was cancelled due to the hurricane, very understandable. We were told the refund would take 7-10 business days. When we didn’t receive the money we called the number provided but they didn’t have any answers, we were told to contact the resort directly. The phone number wasn’t working so I emailed them. I had to email them multiple times to get a response and they said they didn’t charge us and if they did, it would take up to 30 days to receive a refund. It was already more than 30 days and We sent them proof from the bank that $2,100 was taken out of our account. They said they sent it to corporate. Finally we heard back from them after multiple attempts of reaching out again. They said we’d receive the refund by the end of the week and we did not. I then emailed them multiple times since then and have not heard back. This is absolutely ridiculous and we need our money back.

I never made it to the hotel. My family and I were supposed to stay at the Royalton Blue Waters at the end of December 2025. After the big hurricane hit Jamaica in late October, we were worried our vacation would be cancelled. However, we heard nothing from the hotel. We waited because we wanted to ensure the hotel could focus on what was needed to keep it open. On November 5, weeks after the hurricane, we received an email from the hotel asking us to pay more to choose a room in advance or upgrade our room. This lead us to believe the hotel was open. We declined the upgrade and kept checking the hotel’s website for any confirmation that it was open but received nothing. Given the silence, we emailed the hotel on November 17 but they didn’t respond. On November 22, hearing no response, I called the hotel directly. Unfortunately, after trying multiple numbers, I could t get anyone to answer. This worried me so I called Royalton’s main line. When I got someone, they told me the hotel was closed through September 2026. When I asked when I was going to be told the hotel was closed, the rep had no answer. I asked her to look into this and all she said was the hotel was closed and I could cancel or transfer my reservation. I asked if Royalton would give me anything for the inconvenience of the hotel being closed and having to change everything, without ever receiving notice, and all I was offered was a bottle of champagne at an all inclusive resort. Needless to say, I cancelled my reservation and will never contemplate anything with Royalton again. Easily the worst customer experience ever. Stay away!

I was here in 2019 and decided to give it another try. This time I stayed in the right tower with a swim out and oh boy it’s anwful over there. Before we got settled in the room we waited almost 2 hours for housecleaning only to be put in a damp room, we switched rooms twice before just saying screw it. The room is in need of renovations, chipped wood, poor painting job, just disappointing. I don’t recall it being this bad on the left tower. For the price this hotel needs to do better. Customer service Apart from the staff at the front desk everyone was very friendly. If ur not traveling with children stay on the adults only side. Entertainment This was a joke 1 star for effort Food It was impossible to book at a restaurant so we did the buffet for 3 days and nope nope nope, this has gone down hill. The cafe had nice desserts. Location It’s far but there’s uber now Highlight of trip The swim out pool only! Final say It’s a hard no for me, I would not come back here.

Before I writing this I had to take some time because of what I’ve endured during my stay was so traumatizing I didn’t feel safe staying at this property or any Marriott property for the foreseeable future. In October I was one of the many people who got stuck during hurricane Melissa. As guest were trying to extend their stay and get info from the front desk staff they staff began to have an unpleasant attitude when asked for the resorts hurricane policy. A policy couldn’t be provided because they didn’t have one then tried to make it seem like it wasn’t necessary b/c we should expect them due to location. In addition, when we told them according to Jamaica’s law you can’t charge guest once a hurricane becomes active (starting Sun) they appeared to get more frustrated with us then charged almost double claiming the rate went up at 9am from what was being charged at 7am that same morning. During the storm our room flooded and we were left to clean up the mess afterwards. The damage in Trelawny was so bad we went days with no WiFi or cell service unless we went to the roof or paid to go into Montego Bay because the resort isn’t actually located there but uses the name as a front to try to get people there. As the days went on during the day male staff would appear at our door claiming to be housekeeping after housekeeping already came by and they had none of the supplies or even the uniform of the housekeeping staff. These same men even entered our room one afternoon scaring us. Once I was finally able to get a flight home I tried leaving the resort but the staff wouldn’t let me claiming they couldn’t find my paper work demanding more money out of me. Since the resort lost service & wifi they had been keeping track of things through paper even writing guest card info down because they were so greedy trying to squeeze more money out of everyone. The staff clearly couldn’t not keep up with the paper trail system and began calling me names while I was discussing this matter with them. After being fed up with their nonsense I made an attempt to leave the property telling them not to put their hands one me. As I turned away 2 men and 1 women charged after me & snatched my luggage out my hand threatening to have me arrested while all 3 hand their hands on me at the same time. This was completely uncalled for I’m truly upset and and disappointed in how the staff assaulted me. I understand the country has went through a lot and so have I by having to extend my stay when all I wanted to do was get out their way by making it home safely so the people can work to restore Jamaica. The manager watched this happened and didn’t bother to apologize on behalf of the people who assaulted me. Before the issues from the hurricane appeared overall I wouldn’t recommend this resort to anyone all the perks the resort mentioned came with low quality effort like the butler service for diamond club, the bar options were so bad I got a bottle off the resort, the food was ok, room wasn’t kept up by housekeeping besides new towels and making up your bed. Also, the property is so small you can get through it a day. You would’ve had a better time booking a cruise than booking this resort.