Riu Palace Mauritius

One of the coolest welcoming we received in a hotel. Staff was young and inexperienced. In addition the white towels in our room was incredibly old, used and stained. Finally during the whole of our stay (24-27 April) there was a persistent foul odour in common areas near the pool and outside restaurants. Seem the WC canalisation was faulty and nothing was being done to correct this. Otherwise room was clean and other staff and service was fairly good.

Nice place to stay but with more complaints than praises 1. No sufficient parking space, had to park along the road 2. No briefing nor visit when check in 3. Had an open coke can in the minibar and had to inform them twice before getting that sorted out 4. No snacks in the minibar compared to other hotels 5. There was a barman at the Maravan bar on Saturday 02 May who was very rude and grumpy, everytime we ordered something he was either making faces or sulking, that made us quite uncomfortable to place orders. While on the positive sides 1. There was a large variety of food 2. The waiters were really polite, caring and attentive. 3. The 2 barmen at the poolside bar (Jamel & Yash) were the best, there's no beating to their friendliness and creativeness, that was the best part of our stay.

Fantastic Holiday at the Riu Palace. We booked the Elite Club and so glad that we did! The whole Elite area was fantastic (pool, cabanas, bar and not to forget special touches like bringing fruit sticks around during the day) with such attentive and wonderful bar staff - especially Anoop, Nilesh, Joshil who served us throughout our 2 week stay, nothing was too much trouble. The only negative was not having an elite club bar near the entertainment area at night. However, Mo and Kevin in the Riu Palace Maravanne bar were also fantastic. There were lots of lovely touches in the Riu Palace like marshmallows and other sweets on bars, yoghurt and fruit pots in the morning etc if you don't feel like visiting the main restaurant. The beach had some great snorkelling spots and we were able to see a turtle just off the main hotel beach. The a la carte restaurants served lovely food and easy to book through the app, steakhouse reservations are a little bit more difficult to get. The hotel is extremely well placed for visiting places like Chamarel or the underwater waterfall via helicopter or seaplane (very frustrating though that the tour operators do not include transfers within the prices). Overall, lovely hotel, lovely food and fantastic helpful staff. Shout out also to the reception staff, and also to Suraj who made sure we were aware when our car had arrived to take us to the airport. The holiday was for my partner's birthday and the wonderful staff made sure it was special for him. Thank you for a lovely holiday! Sharon & Mark

​If you are looking for the best all-inclusive experience, I highly recommend Hotel Riu Palace Le Morne. From start to finish, the quality of service and the atmosphere were outstanding. ​The culinary offerings were a definitive highlight. The food was consistently excellent, offering a variety of high-quality dishes that exceeded expectations. A special thank you to: ​Executive Chef Mr. Jugoo for his incredible leadership. In fact i wanted to congratulate the chef and found out that Mr Jugoo is a college class mate whom i met after 33 years & Sous Chef Gunga also for delivering world-class flavors throughout our stay. ​The Kitchen Team: For their hard work and attention to detail in every meal. ​The service was equally impressive. The waiters were consistently kind, professional, and helpful, ensuring that we always had everything we needed with a friendly smile. ​This resort truly sets the standard for all-inclusive hospitality. Between the top-tier dining and the wonderful staff, it is an easy place to recommend. We can’t wait to return!

I am writing to formally lodge a serious complaint regarding my stay at Hotel Riu Palace Mauritius, an establishment that markets itself as a premium, adults-only, all-inclusive 4-star resort. I stayed with a group of four (4) friends from 11 to 13 April 2026 (2 nights / 3 days), occupying Rooms 5262 and 5264. I am a Canadian-Mauritian national currently residing in Québec, Canada. My companions are Mauritian residents. We traveled specifically from Port Louis to Le Morne — a considerable distance — to celebrate together and enjoy the quality experience your resort promises. What we encountered instead was a series of service failures, discriminatory conduct, and outright verbal aggression from senior hotel staff — experiences that are wholly incompatible with any standard of hospitality, let alone the premium standard your brand projects. The incidents described below are not isolated inconveniences. They form a pattern of wilful neglect, targeted mistreatment, and unprofessional behaviour that severely damaged what should have been a joyful experience. 2. INCIDENT 1 — PARKING: VERBAL AGGRESSION & MISCONDUCT BY HEAD OF SECURITY, MR. BEESOO Upon our arrival, we were informed at check-in that no parking was available at Riu Palace Mauritius. We were directed to the adjoining Hotel Riu Turquoise. We complied and drove to that property — only to find no parking available there either. We returned to Riu Palace and raised the matter with the front desk. At this point, Mr. Beesoo, identified as Head of Security, was called in to handle the situation. What followed was wholly unacceptable and constitutes a serious breach of professional conduct: • Mr. Beesoo chose to address us exclusively in Mauritian Creole, despite the fact that I had clearly communicated — as a Canadian national — that I was more comfortable in English. This was not a language barrier; it was a deliberate choice to exclude and demean. • He instructed us, in an aggressive and dismissive tone, to simply park on the street — a public road in an area we were entirely unfamiliar with, given that we had travelled from Port Louis. • When we reasonably requested a written notice or acknowledgement from hotel management to place on our vehicle's windshield — as a basic safeguard should damage or towing occur — he flatly refused. No hotel of this calibre should send guests to park on a public street and then refuse to take any responsibility whatsoever. • When I personally suggested using an available disabled/handicapped parking bay on a temporary basis, Mr. Beesoo responded with the deeply offensive remark: "Are you handicapped?" and "Do you feel you are handicapped?" — delivered mockingly, in Creole. This language is dehumanising, ableist, and constitutes verbal abuse of a guest. • Most shockingly, Mr. Beesoo then told our group: "If you don't want to park on the street, take your money and go home." This statement — directing paying guests to leave the hotel — is an egregious violation of every principle of hospitality and guest relations. Anna, the Front Desk Manager, echoed this sentiment, which demonstrates a failure of management at multiple levels. • Throughout this exchange, Mr. Beesoo used vulgar and offensive language in Creole. As a Creole speaker myself, I understood every word. This language would be entirely inappropriate in any professional context, let alone directed at hotel guests. Only when I stated my intention to share this experience publicly on social media and TripAdvisor did other hotel employees intervene, de-escalate the situation, and offer to call us when a parking spot became available in front of the hotel. That call never came. It is deeply troubling that a guest must threaten reputational consequences before receiving basic courtesy. Hospitality should not be conditional on public pressure — it should be the standard. 3. INCIDENT 2 — MISSING WELCOME DRINKS & SERVICE INTENTIONALLY WITHHELD As part of the hotel's all-inclusive welcome experience, arriving guests are entitled to welcome drinks upon check-in. My friend, Ms. Leshni Ramsawook, approached Front Desk Manager Anna to enquire about our welcome drinks. Anna acknowledged the entitlement and asked what we would like — we requested sparkling wine. We waited over 20 minutes in the lobby. Nothing arrived. This is a standard, basic arrival gesture at any all-inclusive resort. For it to simply never be fulfilled — with no apology, no acknowledgement, and no follow-up for the entirety of our stay — is a clear signal that this was not an oversight. In fact, staff members at the hotel subsequently confirmed to us informally that our group had been "flagged" — meaning our service was being deliberately obstructed. This is an extraordinary and deeply unacceptable practice. 4. INCIDENT 3 — LUGGAGE DELAYED 45+ MINUTES / UNDIGNIFIED TREATMENT OF A GUEST Upon arriving at our rooms (5262 and 5264), our luggage had not been delivered. In most hotels of this category, luggage is brought to the room promptly upon check-in. We waited approximately 45 minutes before following up. The response from reception was to ask us to walk back to the lobby — a substantial distance from our rooms — to physically identify our own luggage before it would be sent up. This is an unacceptable request under any circumstances, but it becomes particularly egregious given that one member of our group was menstruating and urgently needed access to her personal hygiene items contained in her luggage. She was forced to make the long walk to reception in physical discomfort — a situation that was entirely avoidable and entirely caused by the hotel's negligence in luggage handling. 5. INCIDENT 4 — À LA CARTE DINING RESERVATION SYSTEM FAILURE & DISCONNECTED CALLS Hotel Riu Palace Mauritius requires guests to book à la carte restaurant reservations through the RIU mobile application. We attempted to do so for our group of four. Only one room was able to secure a reservation — leaving the other two guests without access to the restaurant. We called reception to resolve this. I initially attempted to communicate in French — an official language of the Republic of Mauritius — and was met with complete incomprehension. I switched to English and explained our situation clearly. We were placed on hold. The call was disconnected. We called again. The same sequence occurred — a brief acknowledgement, a hold, and then a disconnection. No one called us back. No resolution was offered. No alternative was suggested. As a result, our group of four chose to eat exclusively at the buffet restaurant for the entirety of our stay, rather than split up between two dining venues. We were denied the à la carte dining experience we had paid for — not due to availability, but due to a failure of the hotel's own reservation system and a failure of its staff to follow through. 6. INCIDENT 5 — ALLEGED RACIAL DISCRIMINATION BY ANNA, FRONT DESK MANAGER This is perhaps the most serious allegation I raise, and I do so with full awareness of its gravity. During our stay, multiple hotel employees — unprompted — disclosed to us that Front Desk Manager Anna treats guests and staff of colour (particularly Mauritian nationals) differently to white guests and white staff members. This pattern of alleged racially preferential treatment was described consistently enough that it cannot be dismissed as isolated opinion. This is consistent with our own experience: the dismissive tone, the refusal to assist, the willingness to tell paying guests to "go home," combined with the systemic failure to deliver services that were our entitlement. Mauritius is a proudly multicultural nation. A foreign employee working on Mauritian soil has an absolute obligation to treat all people — of every background, skin colour, and nationality — with equal respect and dignity. If the allegations raised by your own staff are accurate, this represents not just a personal failing but a structural and ethical failure of management, and one that demands urgent investigation. 7. ACKNOWLEDGEMENT — STAFF WHO DEMONSTRATED GENUINE HOSPITALITY In the interest of fairness and accuracy, I wish to expressly recognise the following members of staff who demonstrated genuine warmth, professionalism, and the kind of hospitality your brand should be proud of: • Atilesh — Barman, Sports Bar: Consistently welcoming, attentive, and a highlight of our stay. • Harsh — Sports Bar: Exceptional service and a genuinely warm personality. • Yash — Barman: Professional, friendly, and consistently pleasant. • The entire buffet restaurant team: Without exception, kind, efficient, and genuinely hospitable. The food quality and drinks were outstanding. The pool area and overall resort setting were beautiful. These positives make the failures of management and certain senior staff members all the more frustrating — because the potential for an extraordinary experience clearly exists at this property.