Riu Turquoise

We came for the weekend with the whole family, just to have a good rest and treat the kids. The kids' club here is incredible so beautiful and stylish! The children were completely thrilled and spent hours there. My husband and I were able to truly relax and enjoy a peaceful swim in the pool. The rooms are cozy, and the beds are comfortable. Huge thanks to Zaheed thanks to his attention and professionalism, our stay went so smoothly. He helped us with absolutely everything and showered us with care. The kids adored him, and we will definitely come back to see him again. Overall, we had the most positive experience.

I stayed at *Hotel Riu* for 2 nights with my family. *Poor Experience:* 1. *Baggage Lost* - On day 1, my baggage was misplaced during check-in. No proper update was given initially. 2. *Restaurant Issue* - Both Bangalore and Steakhouse restaurants were fully booked. After waiting for nearly 45 minutes, we finally got a table at 9 PM. Those 45 minutes could have been spent enjoying the stay instead of waiting. 3. *Minibar* - For a 2-day stay, the minibar was refilled only once on day 1. It was not refilled on day 2. *Good Points:* The entertainment team was nice and kept everyone engaged. Buffet food was good with variety. Overall it’s a great hotel for families. Riu has great potential with good food and entertainment, but basic services like baggage handling, restaurant booking, and minibar need serious improvement. Not worth the hassle if you value smooth service.

I had a wonderful stay at the hotel — the overall service was excellent and made my experience very enjoyable. The spa service, however, could benefit from some review and improvement. Special thanks Rakesh at the pool bar for his amazing cocktails, Mr. Yassin for taking great care of our luggage and the entertainment team for doing such a fantastic job.

Family friendly........ Adults enjoyed............. Children had a blast.... Overall value for money.

Celebrated my daughter's birthday fortunately we were there during weekdays. Very welcoming and friendly atmosphere. Special thanks to Vikash of front office always there to help. Kevin for the One Love awesome cocktail, Rakesh, Arouven and Rishab. I would like to say the food was delicious and thanks to the chef for meeting us and taking feedback but the only thing that some staff at the restaurant should have a smile at least on their face, mot even a good morning! This was very surprising to us as we are hoteliers and greeting guests with a smile is a must. Had a small incident concerning towel change at the pool, the malagasy guy was very rude to my daughter just for a towel change, thus i had to interfere and he had no name tag for identification, not even a sorry. Overall we enjoyed our stay and surely will be there again during weekdays soon. Many thanks.