Riu Turquoise

GOOD: - Waitering staff extremely helpful and nice - Amazing location for relaxation NOT SO GOOD: - Food, especially savoury, was too salty. Nearly all the curries or stews had too much salt, which is detrimental for those guests suffering from Osteoporosis or high blood pressure. - Pool/beach staff were more concerned with looking at their mobiles than taking care of their guests.

Review by Melissa Ramalingum & Raj Purhooa Stay: 28 February – 2 March | 2 rooms | All-inclusive | Family with 2 baby Our family stay at Hotel Riu Turquoise took place in what is undeniably one of the most beautiful settings in Mauritius. The resort itself is visually impressive, with spacious grounds, pleasant walkways, lovely views and very good pool facilities, including a charming and interactive children’s pool that is perfectly suited for families. The food offered throughout the stay was varied and enjoyable, the rooms — although compact — were clean and cozy, and the bar team deserves special recognition for consistently well-prepared and well-balanced cocktails. Unfortunately, the overall experience was significantly impacted by the level and inconsistency of service, which fell far below what one would expect from a resort of this category. The welcome on arrival felt impersonal and lacked coordination, particularly regarding luggage assistance, where little guidance or initiative was provided. Service at La Galette was uneven. While we did encounter one very professional and welcoming waitress, this was not maintained. On another occasion, plates were removed before we had finished dining and without being asked, giving the impression of a rushed and uncomfortable dining experience. We also experienced an inappropriate moment where a member of the housekeeping team requested a tip before delivering the service, which is not in keeping with the discreet and guest-focused hospitality expected at this level. The most disappointing aspect of our stay occurred on the day of departure. After contacting reception for luggage assistance, the attendant arrived and immediately pressured us to bring down our bags quickly, stating that we were wasting his time and that he could not wait. This interaction was particularly disheartening and left us with a very poor final impression, overshadowing many of the positive elements of the property. We did raise our concerns during the stay, and both the reception manager and the restaurant manager came personally to apologise, which we appreciated. However, the issues encountered — especially the lack of professionalism in key guest interactions — had already affected the overall experience. In summary, while the hotel benefits from a breathtaking location, good food, pleasant facilities and a talented bar team, the service standards and guest handling require significant improvement. In hospitality, the way guests are made to feel is paramount, and unfortunately this is where our experience did not meet expectations. TripAdvisor Ratings Location: ⭐⭐⭐⭐⭐ Cleanliness: ⭐⭐⭐⭐☆ Rooms: ⭐⭐⭐⭐☆ Service: ⭐⭐☆☆☆ Value: ⭐⭐☆☆☆ Overall rating: ⭐⭐☆☆☆ (2/5)

Wonderful experience..The staff are very friendly and efficient, especially Mr Yassin..Overall, excellent value for money and would definitely stay here again..

Very nice hotel, very clean, service is good (people are so nice), swimmingpools are greats, main restaurant is ok thus a bit repetitive. Indian restaurant is good and Steak House restaurant is wonderful ! The beach is great with sunbeds, sun umbrellas just in front of the hotel.

A very special thank you to Senior Front Office Manager, Vikish Babajee, for his outstanding professionalism and exceptional hospitality. His warm welcome, attention to detail, and genuine care for guests truly made a difference. He leads with grace, efficiency, and kindness — a true example of excellence in the hospitality industry.