The Westin Turtle Bay Resort & Spa Mauritius

For the price you pay for this resort the experience is certainly not upto the mark. 1- We noticed that 2 different menu cards in the bar had different rates for beer. So you end up paying according acccording to your luck and the menu card that you happen to encounter. 2- Before checking in we had requested for early check in, first they did not reply to the email and on arrival they did not give any timeline on the early check in request. My wife was not feeling well and inspite of that there was no help from the front office team to assist us in any way. We had to just nurse her on the couch in the reception. Certainly not the experience we expected. Very disappointed

The stay at Westin Mauritius was disappointing, particularly given the expectations from a property of this standard. I had raised genuine feedback directly with the General Manager after an issue with my check-in experience, but unfortunately, he didn’t even acknowledge or respond to my email. The lack of basic courtesy and follow-up was more disappointing than the original issue itself. This is not the level of guest care I would expect from a Westin property. Post checkout from Westin , I stayed at a similar price range property in Flick N Flack and the difference in service and food was night and day !! Would not recommend this property !

Sending thanks to the Staff and Support crew at the Westin Turtle Bay for a great stay over four days last week. A particular mention for the service and friendliness of all the staff, in particular Meeta our Housekeeper, Ravi the Sommelier, Monu at the boathouse, and Vikash and all restaurant assistants under his guidance. Vikash, you were right, the service is not the same at our next (current) destination! But the change is good. Our little daughter also really appreciated being able to dance to the evening music and felt welcomed by the lovely lady who kept coming by to say hi to her (I wish I’d picked up her name, you know who you are). Really cool stay guys. Huge thanks, Richard (Cape Town, South Africa)

My wife, daughter and I have just come to the end of our fortnight-long holiday in Mauritius, staying at the Westin Turtle Bay Hotel near Port Louis, and it was fabulous — one of the best holidays we have ever had. From the very beginning we were wonderfully looked after by Roshan, who explained all the ways we could spend our time here and organised everything for us. He was always available to answer our questions and went far and beyond to make our stay as relaxing and smooth as possible. Thank you! The restaurant staff were very professional and welcoming throughout. We were especially pleased with Deven, who looked after us as we grazed on the delicious food served at the hotel — he has a real talent for creating a great atmosphere and making every meal feel special, and nothing was ever too much trouble. Pradeep and Soonita also took wonderful care of us, always attentive, warm and friendly. Between them, the team made us feel so welcome that we would happily return to this hotel again. The hotel offers plenty of beach activities such as snorkelling and kayaking, but as a keen sailor I spent much of my time windsurfing and sailing. Special thanks to Priscilla, who always made sure the gear was ready and organised our dolphin and turtle watching sea trips. The Whisper Pool area was quiet and relaxing, with a lovely sea view, and the service there was excellent. Krys Ciukiewicz

We had the absolute pleasure of being served by Deven during both dinner and breakfast while staying at The Westin Turtle Bay in Mauritius for our honeymoon. Deven’s service was truly exceptional. From the moment he attended to us, his genuine warmth, kindness, and attentiveness stood out. He has a remarkable way of making you feel welcomed and genuinely cared for, and his hospitality added something very special to our stay. What probably says the most about the impression Deven made on us was that there was one day when we didn’t see him, and we actually found ourselves asking the other staff where he was and looking out for him. His presence was genuinely missed. In such a short space of time, his warmth had become a memorable part of our daily experience at the hotel. While the hotel itself is beautiful, it is people like Deven who turn a great holiday into an unforgettable experience. His warmth, personality, and level of service made our honeymoon that much more pleasurable and memorable. In fact, the exceptional service and hospitality we received from Deven would genuinely be one of the reasons we would choose to return to The Westin Turtle Bay. Hotels can offer beautiful rooms, facilities and surroundings, but it is the people who ultimately make you want to return — and Deven is certainly one of those people. Thank you, Deven, for making us feel so welcome and for playing such a special part in our honeymoon in Mauritius. You are a true asset to the Westin team, and we sincerely hope the hotel recognises the incredible impression you leave on your guests.