Bahia Principe Explore Coba

Went for our anniversary and wife’s birthday. When we arrived to our room, they left a bottle of champagne on the table. On our anniversary the staff decorated our door with a sash and left a bottle of tequila. Buffet was decent. Mikado ( à la carte) was fantastic Portofino was absolutely delicious Swim up bar was busy but never waited more than 5 minutes to get drinks which were great We will most definitely return

First the positives. The rooms are spacious, very clean and lovely to come back to after a hot day. The ac can be left on and it's so cool to walk into. Very comfortable beds and the cleaning service is excellent. Coffee making facility is not great so if it's something you like I'd recommend bringing a travel kettle. The mini bar is limited to a couple of beers, soft drinks and water but it was sufficient for us. Service throughout the hotel is fantastic. The staff are so polite and helpful. The odd tip goes down well but is not prompted. The pool area is very spacious and clean. Not very busy so no problem getting sunnbeds etcetera which are in great supply.. Entertainment, both day and evening, is standard quality and a bit biased towards the mexican guests. Now for the negatives. The food is very poor quality. Usually cold and tasteless. If you want a fried egg or omelette for breakfast be prepared to queue for 20 minutes or more as there is one person preparing them and that person does one at a time for some inexplicable reason. Toast is on one toaster and takes a few minutes so other items on your plate are cold by the time it comes to eat. Children are not very well catered for. Most children like chips, chicken nuggets etc. but they are not always available. Drinks. Oh dear. Tasteless flat and weak beer/lager . Some of the bars serve premium spirits . Drinks have been known to run out, especially at weekends when the local guests are at the hotel for a couple of nights. Both TUI and the hotel advertised the possibility of booking 3 a la Carte restaurants per week. We managed to book 3 for the first week via the app before we got here and they were top quality, both service and food. But try as we might we couldn't book anything for the second week as it just came up unavailable. All in all, I wouldn't recommend this hotel and am disappointed with TUI from whom I expected more. Best to pay a little more and get the full 5 star experience.

We booked two rooms at this Hotel through Delta vacation for one week (June 21-28, 26) and travelled with my family (wife and two youth sons). Hotel location: Central between Playa Del Carmen and Tulum, with easy access to the main road so you can travel to vist the various attaction in the Yucatan Pennisola. Hotel Room are spacious, clean, great staff to serve at all times. Hotel Staff are very helpful and ready to serve with a big smile. Food and buffet are by far the worse quality in this hotel. Open buffett has the same tasteless varieties which seem to circulate between breakfast, lunch and dinners. Ala Carte restaurant which are 6 on the App but in reality only ONE is open every day and all showing fully booked every day of the week. We had to beg and fight our way through to get one or two reservation during our stay. It is a much better service and food quality. We had several activities planned during the week so, we enjoyed the central location but not the food at this hotel.

Hi everyone, I wanted to share a warning about the jewelry vendor operating right by the main reception desk at the Coba resort, so no one else gets caught out. Back in 2023, we spent over $500 USD on what was explicitly sold to me as a "silver platinum" chain, which came with a promised "lifetime warranty." Fast forward to now: the clasp has completely broken, and the metal has corroded, turning dark black and bright green. (Green oxidation only happens on cheap base metals like copper or brass, meaning the item is a total counterfeit). When I tried to use my lifetime warranty, I found out the email address on my receipt is completely dead. I contacted Bahia Principe Corporate directly, and their response has been shockingly poor. First, they tried to claim the shop is "external" to the resort (even though they are right by the lobby). Then they accidentally admitted they have a commercial rental agreement with them. To top it off: 1. The resort gave me a "new" email address to contact the vendor: customerservice@jk-diamond.com.mx. This email is also completely fake and bounces back. 2. When I told the resort that both the receipt email and the email they provided are dead, their official response was basically to blame me, stating that because they "do not obligate guests to purchase products," it isn't their problem. Bahia Principe is actively taking rent money from a business running a counterfeit jewelry scheme in their lobby, and then handing out fake contact info to guests to run them in circles when things break. For a $500+ purchase, this level of customer service is disgusting. The vendor is still physically operating on the resort premises right now, but their customer service channels are a complete ghost town. Please protect your hard-earned money and do not buy anything from the shops inside the resort!

⭐⭐⭐⭐⭐ **A Wonderful Family Holiday** We have just returned from a two-week stay at **Bahía Príncipe Coba**, travelling as a single parent with my two daughters, aged 2 and 4. I work as a Director in the hospitality industry at a Forbes Five-Star property, so I naturally look at hotels through both a guest's eyes and a hospitality professional's perspective. People often ask me what the difference is between a traditional five-star hotel and a Forbes Five-Star property. My answer is always the same: **it's service**. Luxury isn't just about beautiful facilities—it's about how you make people feel. Bahía Príncipe has an incredible amount to offer families. The resort is vast, beautifully maintained and spotlessly clean. There are multiple pools, children's water parks, kids' clubs and so many places to explore. The housekeeping, maintenance and gardening teams deserve huge recognition because the standard of cleanliness throughout the resort is exceptional. The restaurants were another highlight. We particularly enjoyed Portofino, Le Gourmet and the Japanese restaurant. Each restaurant had its own identity, which made dining feel special rather than simply repeating the buffet in a different setting. Every request I made before arrival and during our stay was handled quickly and professionally. One example was our room. After arriving, I realised I really needed a room with a bath because the shower was slippery for my daughters. The team arranged a room change with a bath as soon as possible and even provided a baby bath for my youngest. It was a simple gesture that made a huge difference and showed a genuine willingness to help families. We also visited Xel-Há, which is only around 15 minutes away and is well worth a visit. The only area where I feel the resort could improve is **consistency of service**. Some employees were absolutely exceptional—warm, welcoming, proactive and genuinely passionate about looking after guests. Others, however, appeared disengaged. On several occasions I saw staff directing guests elsewhere instead of helping directly, and I also noticed some employees using their phones while guests were waiting for assistance. These moments stood out because they contrasted so sharply with the outstanding service provided by many of their colleagues. As a parent, I also felt the approach taken by some lifeguards around the children's pools could be more compassionate. Safety should always come first, but many parents commented that whistles were used very frequently, even when children were simply enjoying themselves. At the same time, lifeguards were often standing in their huts on their phones rather than visibly supervising all areas of the children's pools. A more guest-focused approach would enhance the family experience while maintaining safety. One small operational improvement would also be ensuring that children's favourites, such as chips and ice cream, are replenished as consistently as burgers and hot dogs during busy periods. Finally, I want to recognise one member of staff who truly made our holiday unforgettable. **Yamile is an absolute credit to Bahía Príncipe.** She has a genuine passion for hospitality and effortlessly makes guests feel welcome, valued and cared for. She quietly works behind the scenes ensuring everything runs smoothly, but her impact is enormous. She consistently went above and beyond for both me and my daughters and represents exactly what luxury hospitality should be. I sincerely hope this review is shared with **Yamile's manager** so her outstanding performance can be formally recognised. Throughout our stay, she was truly **the shining star above everyone else**. Her warmth, professionalism, attention to detail and genuine care consistently set her apart. Employees like Yamile are the reason guests return, and she deserves recognition for the exceptional standard she delivers every single day. Overall, we have had a wonderful holiday. The facilities are excellent, the resort is beautifully maintained and there is so much for families to enjoy. With greater consistency in service standards, I genuinely believe Bahía Príncipe Coba could become one of the very best family resorts in Mexico. Thank you to everyone who helped make our holiday so special.