Bahia Principe Explore Tulum

Read some recent reviews about this hotel. We almost changed our hotel because of the negative feedback. I don’t understand what they were expecting but the food was great and the staff are all very friendly and helpful. Our meal in the thali restaurant was excellent and Garraliel(mr T) and Jairo were wonder waiters. The staff in the buffet were all excellent too many of them to mention by name but a big thank you for looking after our family of six. The superior premium room is better than we had anticipated and any amenities not provided are just a click away on the app. I needed a sewing kit, ordered it on the app and someone dropped one off that mourning. We have stayed at the sister hotel the Akumal and didn’t notice a great deal of difference in the service other than top shelf drinks. Heineken zero was available in the main lobby bar. All in all. A great choice for a value for money family holiday. Jill gray.

Went for a family wedding, which I have to say was very well done by the hotel. Hotel is lovely, very clean and well maintained. 10 out of 10 to every member of staff, they were all friendly and work super hard. Pool areas are very good and always plenty of beds. We were in the standard bedroom, which was quiet, clean and had very comfortable beds. Only complaint is they could do with more power points. My husband used the gym, mainly the treadmill and his only complaint was the air conditioning was not always working. We stayed for 14 nights so during that time there were peaks of busy times and quieter times. We preferred it quieter as the buffet restaurant if you timed it wrong could be noisy but this was not really an issue. Quality of the food in the buffet was good, staff are excellent. We managed to eat in the specialty restaurants apart from the Indian and our favourite was the Don pablo. Atmosphere and food were excellent. We ventured along to Hotel Coba and had lunch in their buffet, this is a lovely hotel but preferred the pool area at Tulum. We had an opportunity to go to the restaurant Nikkel Mashua which is in their new hotel Tequila (adults only) this was excellent and Hotel looks lovely. They have a regular trolley service to take you around all the hotels etc It was unfortunate that we couldn’t use all the beach due to the seaweed issue however you could go along to the area next to Hotel Akumel, and there's a designated area for Tulum/ Coba guests. At Hotel Tulum there are plenty of beach beds but limited access to the sea. They are doing their best to clear the seaweed daily and certainly wouldn’t like to be doing that as my job as relentless but necessary! Don’t let this put you off going as there are areas to swim if need be. Quality of the drinks were good, wine was very palatable and if you are a wine connoisseur you can pay for bottles. We did go to Tulum for a night (Stag & Hen night) this was great fun (ladies went to Rosa Negra) and we did a day trip to Isla Mujeres. Overall we thoroughly enjoyed our stay at Hotel Tulum and would recommend.

We came to this hotel last year and had the holiday of our lives but this year the experience was totally different. Unfortunately even though we paid for a 5star holiday, I feel we only got a 3star experience. Many of the restaurants were closed to us intermittently and the level of service like availability of caddy’s etc was sporadic and unreliable. Works were going on in the background, like parasols behind chainsawed while we were trying to relax at the pool etc. not a pleasant experience to say the least but we made best like we Brits do but won’t be returning next year and opting for a RIU offering in the Dominican. What I will say thought is this…the staff are still delivering the 5star service (those who are still there and haven’t moved to other hotels). They are working so hard in a failing complex and they are the glue who are holding it together and I want to name some of them here. Giampaulo = entertainment Edgar = entertainment Carlos x2 = entertainment Fernanda = entertainment Francisco =pool bar Ari = pool bar Julio = pool bar Josefina = lobby and entertainment bars Anabel = lobby and entertainment bars Luis = lobby and entertainment bars Lucero = lobby and entertainment bars Sandra = reception Aaron = reception Axel = hacienda These people made our experience brilliant even though the facility wasn’t…bless these guys.

Absolutely disgusting! I know I’m not the only person to be very disappointed with our stay! I’ve heard a lot of people complaining! We came away with family a group of nine in 4 different rooms. The rooms are so basic you are left with one bottle of water & one can of fizzy drink each left in your fridge, which just isn’t enough in such hot heat. Not the normal shower cap, roof picks slippers pen & paper- the phone doesn’t even work! Our room was full of mice to which we complained to be told you will be upgraded to a room which was smaller & more basic to our previous.(our neighbours had mice aswell) Pool 15 the bar is closed- only water & few alcoholic drinks (basic) no fruit juice or fizzy drinks for children and non drinkers when staff are asked they laugh & say no!! One day we had to visit reception 3 times just to ask for water to be provided!! There is nowhere near enough staff for how many people are here you can see the staff work so incredibly hard but the hotel really does need more! The cleaners do not do any towel making or animals for abit of fun, even when tipped I’m guessing they do not have time too due to staffing levels as I have been told they use to always do this especially if they knew children were staying in your room. The buffet restaurant is always the same food mainly pasta, guessing as this is the cheaper option. Booking into the restaurant is a nightmare very limit to no room, when you arrive you will see that they are half empty again this is due to not having enough staff. When asked to speak to a manger you get told no, fill a form out which you will NOT get a reply too! The list goes on, I have hated this holiday I can’t actually wait to get away from it! Mexico is such a beautiful place unfortunately this hotel has ruined the experience for us. I would NOT recommend staying here! expensive holiday well wasted This hotel is far from a 4/5star More like it needs a bulldozer!!!!!

Definitely not anywhere near a 5 star hotel! Maybe 20 years ago when it was new, but everything is tired... Not enough staff anywhere so be prepared to wait! A lot! As for the beach, completely unusable, had to go to a neighbouring hotel where we were asked to leave as not allowed to share facilities...so not a great beach experience...