BlueBay Grand Esmeralda

Excellent service and delicious food! We were treated very well by Leo and Romulo.

Leo and Alberto were amazing - the French restaurant was delicious - so good actually Amazing service, food had lots of flavour and great vibe ! Thanks guys !

Julio Cesar leo was a great server, very personable and kept the drinks coming and gave me very great wine. The food was divine, best in the whole hotel in our experience.

If I could give this resort a minus score, I would. I have never felt more uncomfortable or unsafe in a resort and I have travelled extensively. Started with the AC in my room not working. When I went to the front desk and spoke to the clerk at the front desk (Fabiola) who was very dismissive. But it was late and decided to try to make the best of it. The next day we went back to the front desk and had Fabiola again and explained that the room was so hot that we couldn't sleep. We were simply told "what do you expect! It's Mexico" and then she walked away. We had to return a 3rd time and finally spoke to someone different who managed to change our room. We found that locals were treated better than tourists and the same rules didn't apply to all guests. There was a very rude and drunk man around the pool every day and his belligerence was never addressed. I actually witnessed him hit a young girl across the face outside the buffet. And this is where everything turned horribly wrong. We stood there while they were allowing the Mexician locals walk into the buffet in dripping bathing suits but yet, they wouldn't let two young girls (in their 20's) into the buffet, even though they explained that they did not have their luggage as they were waiting for the airport shuttle and their luggage was stored. Then this middle aged man comes out and assaults one of the young girls! Starts hitting her in the face! They walked away crying and being a mom, I followed them to the front desk and heard them talking to Fabiola. But she was actually throwing the girls out of the hotel for causing a scene! When I tried to interject and explain what actually happened, Fabiola then threatened to call the police on me! I have never been treated so poorly at any resort! Following that instance, we were afraid to leave our room and just couldn't wait to leave this resort. Never again! And Fabiola shouldn't be allowed to work with tourists! Besides that, the food was mediocre, rooms were dated. Had to walk to the edge of the hotel grounds to get a decent beach. Just not worth the money to be treated like that and to not feel safe.

Great stay. Stuff is amazing.From concierge, front desk personnel, waitresses and waiters, housekeeping stuff,drivers and all other support personnel, can’t praise them enough for their service. They are so great. They make you feel welcome from the first to the last moment of your stay. Hotel is very outdated and definitely needs renovation but rooms are clean, restaurants area nice, food pretty good, swimming pools are very clean. I enjoyed my stay and would definitely come again.