Dreams Playa Mujeres Golf & Spa Resort

Was a great resort for rest and relaxation. Great service, no waiting and no reservations needed. Excellent steak house and coffee bar. Very clean and well organized. Friendly and helpful staff. Gustavo was amazing at finding us everyday and inviting us to all the activities :)

About an hour from the Cancun airport. Beautiful beach. Atmosphere was nice. Rooms were ok (Preferred Junior Ocean view), but some safety concerns for young children. All railings are 1/2" glass including balconies with gaps in the glass, not suitable for young children. No microwave and little space to unpack. Preferred status has limited benefits. Lazy river is very lazy and barely moves, worthless. Clean, but splashpads are not maintained. Black mats at the bottom cover kids in black marks. Only one access point on big splashpad making it hard to go up and down slides quickly. Smaller splashpad is in kids club and only accessible for kids under 4 for 1 hour per day. Turf is crumbling and structures are rusting. Texture of all pools very rough leaving us scraped up. Service staff can be rude and unhelpful. Refusing to help get a highchair at times. Kids club is boring and staff inside sit up front talking leaving the kids bored. Kids club is outdated. Beach is beautiful with nice fine white sand, but lots of seaweed. Restaurants open later for young children at 12:30pm and 6:30pm. Food is mediocre at best with the same options daily.

There were so many positive recommendations to go to this resort and it was overall a pretty big disappointment. The food was horrendous, the customerservice was some of the worst I’ve ever experienced in many trips to all-inclusive resorts in Mexico. Including Cancun. The preferred club was a huge of money. Anything that’s written as exclusive is not except for the lounge. And you don’t really need to use it because it has all the same stuff as everywhere else. The kids club was very disappointing for my children. There were no toys to play with. What kind of a kids club has just a set activity and nothing else to do if they don’t want to participate? When my daughter was crying, they just handed her a lollipop. I heard her from the lazy river and had to come pick her up. I doubt we will stay at another dreams property because of this experience. The rollerskating show looked like a high school performance… the circus one was much better. Before submitting, I did want to point out the Good. We enjoyed the pools, and we thought the employees at the swim bars were very nice.

Be careful when staying at this hotel. The property itself is beautiful, and most of the staff were kind and welcoming, but unfortunately we had a very disappointing experience during our stay. I brought a maternity swimsuit from the U.S. for my niece to use for her maternity pictures while we were all meeting in Cancun from Colombia. I unpacked everything and showed my family the clothes and gifts I brought them, and we left the items on the bed before heading to the pool. When we came back, we had less than an hour to get ready for the circus show, and later that night we returned so late and exhausted that we went straight to bed. The next morning, when my niece looked for the swimsuit for her pictures, it was gone. We searched the room for over an hour before reporting it because we truly thought maybe we had misplaced it. After we filed the complaint, three staff members came to search our room and even searched the other room as if we were making the story up. Later that night they came back, removed drawers, and told us they thought the swimsuit may have fallen behind the furniture. They still could not find it. At first, they told us nobody had entered the room during that time. The next morning, when my husband and I followed up at the Preferred Club, they changed the story and said the cleaning lady had opened the room for only 30 seconds between 6 and 7 PM and then left because she thought someone was sleeping inside. In my opinion, 30 seconds is more than enough time to grab a swimsuit that was sitting right on top of the bed and leave quickly. The inconsistent information was very frustrating. What disappointed me the most was not even the value of the swimsuit itself. We spent over $10,000 on this family trip — we would never lie over a $25 bathing suit. The reason this mattered so much was because it was specifically purchased for my niece’s maternity pictures, and because of this situation she had to wear something else. The hotel shops did not even carry maternity swimsuits as an alternative. In over 10 years of traveling to Cancun, this is the first time we have ever had something disappear from our room. We have left Apple Watches, iPads, and laptops unattended at other resorts without issues. It is shocking that at one of the most expensive hotels we have stayed at, the only thing that “disappeared” was the swimsuit. The lack of accountability and the way the situation was handled left us extremely disappointed.

we had the best family vacation! I took my three kids on my own and I felt very safe and well taken care of about this resort.We felt like royalty. Everyone was so nice and my kids had so much fun with the entertainment staff. Food was delicious and room was beautiful.