Grand Sirenis Riviera Maya Resort and Spa

We both loved holiday at grand sirenis was best holiday had best resort ever been to the food was great buffet lovely went two of the restaurants food was fantastic staff were great so lovely helpful pools were great very clean bars were great made lots different drinks for you not just ones on menu loved all the wildlife in and around the hotel would definitely recommend going here very safe place sea wasn't to bad still get in parts in with the seagrass around

Everything was amazing. Especially the staff. José Coco, the waiter at the Park Am, was so nice and kind, he treated us as princesses! Also our concierge Jeorge was so good in helping us for everything. But in general we really appreciated every single detail attention!

A massive complex and never felt too crowded even at easter. They did have some sort of upgrade club called ulc that looked more premium but we were not in that and it felt like it as well. Rooms a bit tired; beach poor with see weed but ULC area clean, rooms tired and smelt of damp. Golf carts to take you around few and far between and most never stopped to see if you wanted a lift they just raced by. A lot of staff friendly but lots more to do in training as lots if staff just walked by you and never said hello. Great staff were angle cruz canche chimal and yolanda in pueblito lindo and lou ann was the best sales person ever for the spa and a great personality. You dont ever want to lose her. Main problem i had was booking restaurants. We went immediately to book when checked in and were told only slots available were mainly at 2100 hrs and one at 2030 hrs and they have despite having ten restaurants. They were mostly empty when we got there. It looks like they prioritised other guests with time slots like the ulc club . I felt 2nd class as a result and hated eating so late. That alone out me off the whole hotel I guess if you want to join the ulc club the rooms beach and service may be 5* but the regular hotel more 3* Also the sports events team was very poor vs other hotels. Whilst they had archery shooting paddle and tennis noone promoted it, noone came round the sun lounges saying come to tennis or shooting just some signs saying restricted and not much more. Pool side activities slightly better with the girls shouting and doing their thing . Table tennis table great but hardly ever a ball there and noone ever around to ask . You have to pay for a game of pool and pay for a card you load credit on to even use the pool table A beautiful complex, nice pools and seim up bars and some great staff but a minority . Ps a very small amount of the beach seaside was usable this month as huge amount of brown see weed n the sea and shore. Unless you are booking ulc clb where it was lovely and clean

Great meal at Oishi. Definitely recommend it. Teppanyaki done very well in Mexico. Armine the chef and Nicholas the server were exceptional.

Excellent food and service. The set menu was delicious and very generous. The waiters were very prompt at refilling drinks and taking away plates. Very entertaining chef. Make sure you book early in the morning to get in as you don't want to miss out.