Hotel Platinum Yucatan Princess

I received outstanding service from the staff , I highly recommend this place , thanks to their professionalism and attention to detail waiter Gerameel and the hostess Karen

Very disappointed!!! Their only decent restaurant (rodeo grill) was only open for 2 days with Very limited hours. The food at the Italian restaurant tasted like a microwave tv dinner, not to mention the rock hard bread. I asked if I could have some fresh fruit to have by the pool and was told food was not allowed at the pool. The buffet was boring and bland. The constant attempt to upsell you at the spa was annoying. Entertaining or nightlife was non existing.

Raul such an amazing guy and amazing host all the respect

The beach at this resort is ok, but unfortunately mostly covered with sargasso. Pools are fine. The rooms are dated, poorly planned, and ours had some humidity issues. I suspect this resort is in line for a major renovation. We stayed as preferred which gave us good access to everything. One major pool is very tranquil and the other major is much more active with fun afternoon games . No problem getting a pool chair. We found staff to be friendly and mostly accommodating. Drinks were freely available, including top tier whiskies. The vibe is mostly relaxing for adults and good. Entertainment was good, not excellent. (We noticed few people used their swim up room option, so question the upgrade value). The sister (family) hotel is huge and has better restaurants and a better beach, which guests of the adult resort can freely access, in a 15 minute walk or on regular hotel transport ( every 20 minutes). Those in the sister hotel don’t have reciprocal access).behemoth you walk out from shore, there are rocks that make walking potentially toe stubbing). The steak restaurant in the adult hotel is awesome, the others are just ok. We had no problem getting into any of the Al-a -carts. Buffet in the sister resort we found much better. One of three sister hotels was under renovation and could be a good future choice when it opens? One downside, one couple told us they had serious humidity and mold issues in their room and had difficulty getting another (even though they told staff they had allergies) . Our leaving bus was early morning and because of staff and nenu changes, we did have problems getting in room breakfast, as there was no menu flexibility. I give it a low 4 Star, but could easlily give it a 3.5 considering the worn/ dated rooms and sargasso beach situation. However, access to the sister hotel made a big difference to us. As a warning to the less travelled: While at the sister hotel, we were curious about the rooms and innocently asked a staff member if was possible to see a room for future family consideration. This request quickly morphed into a “time share” session, with only a brief room visit- which we didn’t envision nor enjoy. “Live and learn”, is an appropriate future term for us. :)

This resort was awesome! We have stayed at the other side of this resort property (Grand Sunset) twice and this year we went for the all adults side. It was wonderful!! The rooms were super clean, the bed was very comfortable and the staff was above and beyond! They had so many activities that were fun for adults but they weren’t just loud music parties and drinking (although you could do that if you wanted). We went for an anniversary with another couple and we just totally relaxed and enjoyed the property, great food and fun events. The entertainment staff (Jonathan, Luna, Ramses, I know I’m forgetting some names) were soooo fun! They weren’t pushy or in your face but rather they were friendly, welcoming and genuine. We had a fantastic time getting to know them. The service is wonderful, everyone you cross is just welcoming and smiling and they make you feel totally at ease and settled. We stayed in Building 3 and we loved it! The resort was not very full/busy due to the seaweed issue on the beach, but we loved it even more. We’re pool people anyways. The grounds are immaculate and everyone there takes care of this place. We will definitely be back!