Iberostar Selection Paraiso Lindo

First everything about this hotel is fabulous, rooms, pools, staff, food. Rooms are spacious we had adjoining rooms and were perfect. Several pools to use for active pools, have pools and lazy river. All having a drink station or bar in close proximity. Staff are excellent at the restaurants, bars and entertainment teams. Food (buffet) and drinks were good a variety of drinks and premium brands. Foods had different themes. Lots of wildlife flamingos, monkeys, coating, lizards. Would highly recommend this hotel based on the above. The downside is concierge staff and the sales pitches. You can only get into ala carte restaurants if you attend a 1.5 hour meeting or buy membership etc. They promise you a free catamaran ride or trip if you attend. We declined this and the only way to stop stop the sales pitch was to write a review saying how good they were on Google (promptly deleted). We were they for a week and didn't get into the Japanese restaurant as fully booked apparently but it was spaces for sales attendees. So if you can an invite do to attend just ignore it. The hotel os lovely but the sales pitch and restrictions has put me off an iberostar in the future. Which is a shame

I came back after a few years because my boys LOVED Iberostar. I am so upset I didn’t book elsewhere and I’ll never recommend this to anyone again. The service is no longer good, you can’t get reservations for the restaurants you want, you go from restaurant to restaurant and nothing is available, staff don’t care if you’re unhappy. They don’t appreciate repeat customers. I send SO MANY people to different resorts in Mexico based off my personal family recommendations and I’ll never recommend this one ever again.

I rarely leave negative reviews, but unfortunately this stay has been extremely disappointing. I arrived in Mexico yesterday with my three children as a graduation gift trip, and while check-in was smooth and easy, the experience has steadily declined since then. The first issue occurred immediately upon entering our room. The electrical panel was completely exposed. With the cover on top of the closet shelf (there was no way for me to place it on to properly secure it) I called maintenance upon check-in, called again the following morning before leaving for the day, and returned hours later to find it still had not been addressed. It ultimately took multiple calls before the issue was finally resolved. This is a safety and hazard concern, especially for children. Incredibly important for children with special needs. The second issue involved food safety concerns at the breakfast buffet. I personally witnessed an employee handling multiple pancakes with her bare hands while transferring them to a serving dish. I didn't see ANY food handlers wearing gloves AT ALL. I asked if she could use tongs instead. When she indicated she did not understand English, I pointed directly to the tongs and then grabbed them to mimic what she "should have" done. She looked at me, said "no," and continued. I immediately reported the incident to management because basic food handling and sanitation standards should not require guest intervention. The final incident was what pushed my frustration over the edge. My son and I were at the shopping area just this evening and I asked a golf cart driver if he could take us back to the Lindo hotel lobby . He simply refused and pointed in the direction of the hotel, telling us to walk. As a guest staying on the property, I found this interaction dismissive and unprofessional. In front of my child who truly was just excited about riding in the cart. Disappointing me is one thing, disappointing my child, by an unprofessional and rude worker, whose job is to drive around those staying at the resort...Can you say LIVID?! I brought these concerns to management/customer relations and was disappointed by the response. Rather than taking ownership of the service failures, I was offered a preferred restaurant reservation and I was also encouraged to speak with the restaurant manager myself. Neither of which interested me. It is not a guest's responsibility to train staff on customer service or proper sanitation practices. I am traveling with three children with special needs, which was documented in advance. We also experienced issues with room service through the app, as well as conversations via guest services just to get room service, all just to have the food arrive completely cold. Throughout this trip, I have spent far too much time addressing problems instead of enjoying a vacation and celebrating my children's graduation. For a resort marketed as a 4- to 5-star property, the level of service has fallen far short of expectations. I work hard for my money, and this vacation represented a significant investment for my family. Unfortunately, based on the repeated service failures and lack of meaningful resolution, I would not recommend this resort. I tried to leave early but unable due to flights. I will make the best of my remaining time here but I would NOT recommend.

The activities were a fun time and Yulian is muy Bonita and Franco is very friendly and cool

This resort is the definition of “pay more or suffer.” We spent thousands of dollars expecting a relaxing luxury vacation, but the reality was completely different. The entire resort is unbearably loud from morning to night. Music is blasting at the pools, near the restaurants, basically everywhere. If you actually want silence or a calm atmosphere, apparently that is reserved only for “premium” guests. The whole business model feels manipulative. They intentionally make the standard experience uncomfortable so people feel forced into buying premium packages. The difference in treatment between premium and regular guests is honestly embarrassing. If you are not premium, expect to feel invisible. Staff suddenly become much friendlier the moment they see a premium bracelet. Another huge annoyance: nonstop pressure to buy their membership program. They bother you around the pool, interrupt your vacation, and even call your room early in the morning trying to push you into attending their sales presentation. Then if you actually consider buying into their system, they suddenly tell you nothing is available unless reservations were made years ago.. Also disappointing: the alcohol selection for standard guests is terrible. Cheap drinks, weak cocktails, low-end beer options… while premium guests get access to better brands. In a Mexican resort, not even having proper popular Mexican beers available for everyone is crazy. The property itself has potential and could have been amazing, but management completely destroys the experience with constant money grabs and endless upselling. Instead of feeling welcomed, you feel like a walking wallet the entire time.