Ocean Coral Turquesa

Very amazing! Juan is great and was a wonderful time

We recently stayed at Ocean Coral & Turquesa, and unfortunately, it didn't live up to our expectations. The biggest disappointment was the overall service. It wasn't terrible, but it was consistently below what we've come to expect from an all-inclusive resort. On multiple occasions, we were told someone would bring fresh towels or bottled water to our room, but they never showed up. We also never saw our room attendant during our entire stay. Our room had a musty smell from the moment we arrived, which made it feel less clean than it should have. The beach was another major letdown. We understand that sargassum is a natural occurrence, but there appeared to be virtually no effort to remove it. The seaweed completely covered the beach during our stay, to the point where we couldn't even walk on the sand, much less enjoy the ocean. For a beachfront resort, that was incredibly disappointing. Dining was frustrating. Restaurant reservations were supposed to open at 10:00 a.m., but even getting online right at 10:00, everything was already booked. On top of that, several restaurants were closed on alternating days, leaving even fewer options. The buffet was actually pretty good and usually had a different variety of food each day. Surprisingly, we often enjoyed the room service even more. There were definitely some positives. Mike's Coffee was fantastic and became one of our favorite stops every day. The ice cream shop was also great. The pool bar staff was friendly, as were the bell staff whenever we needed assistance. The representative who helped us book our excursions was very helpful and pleasant. Our kids really enjoyed the water park because it was never crowded. However, the slides were noticeably dirty and rough, and they ended up with several scrapes after going down them repeatedly. One unexpected highlight was the wildlife. We saw several raccoons around the property throughout our stay. They seemed very accustomed to people and were interesting to watch from a distance. We understand the resort is scheduled to close soon for renovations, and after staying here, it's clear those renovations are much needed. The property has a lot of potential, but it feels dated and in need of significant improvements. Overall, while we found a few things to enjoy, the inconsistent service, lack of beach maintenance, restaurant reservation system, and condition of the rooms outweighed the positives. We travel to Mexico frequently, and there are simply too many excellent resorts to choose from. Unfortunately, we will not be returning.

Gustavo Alejandro Eduardo Antonio are the absolute best always look forward to our visit just for them!!

Great resort, good location - not too far of a shuttle from the airport, good size resort for anyone with mobility issues. Lots of food selection at all times and friendly staff. Excellent staff all around. Erika at mikes coffee shop, the best bartender in the world - Gustavo and Alejandro at the swim up. Also shout out to Eduardo, Joelle with the coconuts, Antonio, Juan and the rest of the staff.

I have stayed at this hotel many times before, this time was so different and not in a good way. Cannot fault the cleanliness of the rooms and the friendliness of the all the staff. The food and drink quality, on the whole, was excellent. We stayed in Privelege and our butler, Carlos, was excellent. Must also mention Alberto and Elizabeth. However there is a major problem with the seaweed, which was nothing like I've seen. You couldn't access the beach or do watersports. The smell was horrendous and could be smelt on the rooms. There is a massive problem with raccoons, sometimes you can't get into the coffee shop as they were blocking the door. The Privelege pool is no longer adults only and no longer quiet.