Ocean Coral Turquesa

We just returned fromOCT after a week look vacation with lots of family to celebrate our retirement. My wife and I have been H10 members for years. This was our 6th trip there but first in about 8 years. We have the privilege membership and used those accommodations. First, let me highlight all the positives. Starting with the one person who made this trip amazing single-handedly. My wife and I have normally not used butlers at the resorts. The last few trips we started to. On this trip we had David. Let me tell you, he’s amazing. Handled everything we asked. Dinner reservations ( which had a few challenges he solved) room stocking to suit different needs in each room including young children. He was amazing. If you travel there, ask for David. You will need about an hour to realize how good he really is. David, thank you again for everything!!! Some of the other positives. The property has been renovated and looks amazing. The rooms look great. Everything looks clean and well kept. The food for the most part was very good. Every restaurant with some exceptions were delicious. The housekeeping staff does an amazing job. Each room was immaculate every day and the restocking for each different need was great! (Again, thank you David). The exception to the food was the Italian. The menu itself left a lot to be desired. I didn’t think it really was a good selection to begin with. The food itself was fine but paled in comparison to the others. For example, Sensai, amazing environment, great event, great food. The privilege lounge was a bit of a disappointment. The food on the menu was very good. However the menu never changed day after day. Last time we were there the menu was a bit different every day. I enjoy omelets for breakfast. Previously they had a different choice each day. On this trip, one choice for seven days. Not sure if we were there on off week or that’s the way it is. However, our special dinner we had the last night there was amazing. Steaks were perfect. (Again, thank you David!) The restaurant wait staff was also inconsistent. Many were awesome. Knew their restaurant, could answer Orr recommend anything. But then you would get another one you knew, once you ordered off the menu, you may not get it or get the correct item. The big item that you can’t avoid was the beach. It was not available. There was apparently a storm which washed away sections of it. The seaweed which is a normal issue reflected in countless reviews was piled up in 3-4 foot piles. One or two people laid on the chairs but the water was not an option. Lots of promises to reopen but not that week. Fortunately we are more of a pool group so it didn’t bother us too much. The entertainment was always great. We saw many of the shows and one was better than the other. The kids loved it as well. Overall we had a great time. The issues were not trip ruining. Mild inconveniences at worst. It is. Good resort. We will be back without question. David, thank you again for all you did!

We are currently staying at Ocean Coral & Turquesa for 14 nights, booked as a 5-star all-inclusive beachfront resort. Sadly, the experience has been far below the standard advertised. The biggest issue is the beach. I understand that sargassum is a natural phenomenon, but during the week we have been here I have not seen a single attempt to clean or manage the beach. At check-in, we were asked to sign a waiver stating that the resort cleans the sargassum daily. Based on what I have observed, this is not happening. I have documented the same piece of rubbish sitting in the sargassum for a week. Other beaches in the area are usable because they are being cleaned regularly. This one is effectively unusable. The all-inclusive dining is also very disappointing. Many restaurants are closed on multiple days, the buffet options are limited and repetitive, and on one evening there was no buffet service at all. We also had to queue for breakfast at 08:30 because staff said they were “preparing the line”. For a 5-star resort, especially during what the hotel describes as low season, this is not acceptable. More seriously, I found a piece of ceramic plate in my food. I raised it immediately. Our waiter apologised, but no manager came to speak to us, formally apologise, record the incident, or explain what action would be taken. That is a food safety concern, not a minor inconvenience. Food labelling in the buffet has also been repeatedly incorrect. This is a serious issue for guests with allergies, intolerances, medical needs, dietary restrictions or religious dietary requirements. The general level of cleaning across the resort is below what I would expect from a 5-star hotel. The jacuzzi seats in the pool are also mostly broken, and I was scratched by them. We have raised these issues during our stay, but no meaningful remedy has been provided. The most consistent effort we have seen from the hotel has been upselling, which feels completely inappropriate when basic services are not being delivered. This does not feel like a 5-star resort. It feels like a property relying on the label while failing on maintenance, cleanliness, food safety and guest care. I would not recommend this hotel.

I don’t know where to start. We went there for 12 days vacation, we didn’t unpacked for two days as the room was awful musty smell. We changed four rooms over two days. Still problem with air conditioning. The hotel changed their policy regarding the quite privileged pool, from supposedly adults only quite pool to family pool, the music by the pool was less than relaxing as the music was loud and disc music at all times. We expected to have seaweed on the beach but it was accumulated for possibly a week or more and was a tons of seaweed on the privileged beach sections. Smell of seaweed was horrible and sickening. I am a member of Oceans hotels and booked the vacation through them, though we were obligated to stay the first night we couldn’t possibly stay there. I contacted customer service at ocean hotels and lodged a complaint. The customer service never dealt with the problem. I was very disappointed. Then we decided to cancel the rest of twelve days, speaking to the hotel manager was frustrating and they made us feel bad and eventually agreed to refund us for 10 days as they were doing us favour rather than service. They didn’t prepare to refund us for the first awful day and night. We only got the refund as I booked to move to Oceans Mayan Rivera which is part of the ocean hotels. The Manager told us to get our own taxi to get there. Nightmare wasn’t over, as we arrived at ocean Mayan hotel my wife and I walked around the hotel. It was old, run down and the seaweed on the beach was worst. I was delighted with the privileged desk service as they understood why we couldn’t stayed there and decided to refund our vacation. We moved from ocean Mayan to Cancun Hotel Zone and paid $100 USD taxi fair. Eventually settled in a Hotel Zone for the rest of our vacation. we are still waiting to here from the ocean Corral turquoise and ocean hotels regarding our refund for the first two nights. The only positive aspect at Ocean Corral was the excellent food and service at the Resturants we visited. Hope this review helps you if you are deciding to book a vacation in Cancun.

Perfect holiday. Hotel is great, room is spacious and luxurious, service is impeccable. Food was fantastic most of the time. Breakfast was lovely, all the restaurants options for dinner made it nice to have options. David our butler was fantastic, helped us anyway he could and always made us feel welcomed

Many thanks to chef Leslie, he made excellent dinner for us, We was so impressed with taste of food and representation. Also manager and waitress was very professional. I would deeply recommend to visit Blue Moon, French restaurant at Ocean Coral and Turquoise luxury resort.