Ocean Coral Turquesa

Fantastic staff Dianna Yaritza and Rosaura in the main restaurant Look after my daughter with her food issues

After 20 years of going to all-inclusive resorts, this is the first time we have needed to switch resorts one day into our stay. I knew about the beach and seaweed issues, what I did not appreciate was that the entire beach was piled with seaweed, and the smell was horrible - the air was thick with it. You could smell it from all pools as they are all along the beach. The air was so thick with the smell of rotting seaweed that two members of our party could not breathe (asthma) and we had to find alternate accommodations. Also, the number of raccoons gathering where people are eating, climbing in and out of the garbages and on lounge chairs looking for food at all hours put me on edge and freaked me out. Some people thought it was cute, I found it very unnerving. The staff, however, were amazing, excellent customer service, friendly and bending over backwards to try to accommodate us. Other items of concern was the air conditioning in the rooms was not adequate and we were also disappointed with the food and the pool temperatures were too warm (guessing 95 degrees) - definitely not refreshing on a hot day. This is not a resort that we would recommend and we were glad we switched.

Thank you to Alex and Quan for the amazing experience and service! Thank you Quan for making are night extra special and for the amazing pictures.

Very mixed bag whilst holidaying recently. This hotel is closing for a refurbishment at the end of August (surely TUI should've mentioned this!?) so one of the plus points was it was running at 40% capacity and therefore no issues getting any beds at anytime of day. Also meant no queues for food in the buffet hall. Food was ok but have had better at 3/4 star hotels (The kids section looked shocking) Some very strange behaviour with seating in the fact you'll get seated at table for 4 with only 2 lots of cutlery when there's tables set for 4. Numerous times we just moved ourselves or took some cutlery off the next table. One of the big issues were the restaurants. Even at 40% capacity you will struggle to get booked due to the privilege guests. However the Italian was very poor along with Route 66. The service in Route 66 was terrible and we think we suffered the same fate as a previous reviewer and becoming ill from the pork sliders! Mexican was good but seemed to be much spicier 2nd time round and not as enjoyable. Even though you can't get booked through the app half the time, when we did book the mexican it was only half full so again very odd you can't book a table when there's many tables free. One of the restaurants was shut permanently (along with the juice bar) and the rest of them sort of alternated when they were open. I think if I'd paid for the privilege upgrade I'd have been furious. Generally can't fault the staff though. They all worked extremely hard and nearly all of them will acknowledge you with a 'hola'. Pools were fine but get very warm in the afternoon. The beer was flatter than Holland but Cocktails were nice. Entertainment was sub standard but expected. As pointed out by most reviews, the sargassum is a massive issue around this area so if you're wanting white beaches and gorgeous sea, I'd say pick a different country or go early in the year. Not once did we see a tractor but again they're closing soon so I'd guess not a priority. It didn't smell as bad as I thought but it's always there. The best thing by a mile (closely followed by Mikes coffee shop!) were the rooms. Definitely up there with the best rooms we've ever had. Maid service was great. For the trips we did -> chichen itza Explor at Xcaret Dolphin experience. All 3 were fantastic. Overall had a great holiday due to the trips but would look at other hotels even after this has been refurbished. Ps. Will be glad never to see another racoon again :-)

Beautiful hotel pools are amazing food and drinks good. Beach is currently unuseable due to the sargassum. Unfortunately, the airlines and travel agents continue to sell this resort. The resort will be closing end of August for renovations and so staff and restaurants are sparse. If you are a beach vacation, this resort is not for you.