Ocean Riviera Paradise

I will start by saying, I am very familiar with Mexico, I go several times a year and do not have unrealistic expectations. My opinion of the hotel will be honest. I’m not one to complain and have never left a negative review before. Checking in was one of the worst experiences I’ve had. We waited for 2 hours in line. They had only 2 people at the counter checking in. It was absolutely ridiculous. Nobody offered drinks in line or an apology. Multiple people standing around doing nothing. I even had someone come up to me and give me their deal about wanting to meet for a timeshare deal, trying to sell me on the new hotels they are opening and have opened. Needless to say, I was not interested. I will say, I don’t think this is normal for check in be this bad of an experience after talking to other people. The room was beautiful. We had a rooftop suite that over looked the pool. We were disappointed with trying to fill the hot tub up with water because the water would only trickle out. Unfortunately, we did not use the hot tub. The chairs on the rooftop deck were extremely uncomfortable and old. The view was amazing, however. We tried to order extra beer to our room and were told on multiple occasions that there is a 2 beer minimum per room per day. If we wanted extra, we would have to pay. This was very annoying and really really disappointing because my husband and I like to sit on our deck and drink a few beers. Never ever have I heard of such a thing for an all inclusive. We ultimately ended up taking an uber to town to buy beer for our room. My favorite part of the hotel was how adorable the room was. Very modern and very clean. I loved the look and the decor. I’d rate the comfort of the bed, at just ok. Wasn’t terrible but nothing special either. The elevators were very reliable, and we used them frequently to go up. The grounds of the hotel are beautiful and very well kept. The pools are clean, and very warm. But that is expected since we did go in August. The pool bar service was ok. The bartenders are not very friendly, even after being constant tippers and we didn’t ask for much other than some beer and a few drinks. Didn’t get much of a smile from any of them. The restaurants were fantastic. We are ate at the Italian, Blue Moon, The Steakhouse, the hibachi and Route 66. All food was fantastic. I had spectacular dishes at the Steakhouse and Blue Moon and the dessert was very very good. The staff at the restaurants were very attentive and went out of their way to make your experience special. We appreciated all the hospitality at the restaurants. The beach is sad. They try to keep up with the sargassum, but it seems to also be eroding. The nightlife is merely non existent. We did enjoy the lobby bar in the evening. The staff was pleasant and friendly. Especially the waitresses that would come to the tables to see if you needed a refill. If you want a great massage, walk out to the beach and take a right. Go past the first group of massage people- about 5 minute walk to MVNGATA. You will see a turquoise sign. I had 2 different massages and they were fantastic. Only paid 45.00 each time. If you go, please give them a big tip, they deserve it! All in all, would I go back, probably- if the price was right. Was it my favorite resort- no, - but I still had a good time. It’s all in what you make it.

We stayed at the Ocean Riviera Paradise for 2 weeks and have had an amazing trip. Our trip has been great with a spacious room, good food, excellent service from all the staff and loads of activities to keep us busy. Special mention to the kids club, Jelly's Playhouse. The staff here are amazing and our little boy had a great time. It usually takes some persuasion to get him to go to these but he loved it so much he asked to go every day.

Our children (7 and 4) are nothing shoet than terrible for vacation. High energy, tons of requests and constantly asking for attention. In other establishments, we never succeded to take some time for us, but the team here: Alejandra, Lizzy, Ana and Soledad, did a fantastic job and the kids decided to spend as much time with them as possible. Very engaging activities, always smiling and super kind: we’ll be back just for them.

Myself and my partner spent 2 weeks at the hotel, we had the best experience & could not fault the service. Food and drink was brilliant. Special mentions to William and Ken from animation team who were fantastic at the el beso pool keeping us very entertained throughout the day.

We went for two weeks and had a great time. Will and Ken from the animation team are amazing. Irene from the pool waitress team is also fab. We loved it!