Ocean Riviera Paradise

Diaappointing food quality Beach unusable ,staff raked and piled up hilla pf seadweed and deapite the effort, the seaweed still covera the beach Rocky bottoms Slow service and non chalant staff You have to be on the phone at 8am to book the fine dining , else you will not be able to book Apparety sitting is 30-36 people per blcok hr. 6pm,8pm 10pm I had to line up 40 mins to book at Sakura and sitting was at 8:30. Coffee machine at beach pool broked and no sight of when repair was, the fresh juice bar was closed and the bar staff did not know when it was going to be operational again. Beach unusable,holls of seadweed and rocky bottoms. Night entertainment for th forst 3 nights were karaoke and piano bar, nothing for kids at reasonable time Mikes coffe also a disappointment. Coffee specilaities was ok, mostly syoup added , Pastries were cake with lota of frosting and icying. Croissa ts a d danish were not freshed. Overall will not return We have been to 5 starts hoyel, with impeccable quality of food, ssrvice attention, friendiness and entertaining shows foe family with kids. Food safery > they had 2 dessert spoon/fork.for both NUTS and NON NUTs dessert!!!

What a lovely hotel complex, we are in a privilege room. It’s the biggest room I’ve stayed in. Clean, bar refilled we good lagers and spirits and water off course 😂. Our butler Ariz is so helpful with the booking for our dinner in the à la carte restaurants. Picks us up in the buggy to get where we are meant to go. ❤️. The pool staff, Irene, Yasmin and Maria are so helpful throughout the day, bringing us drinks and food. Thank you ❤️🍻🍻👍🏼.

My son and I stayed at this resort from Feb.23 to Mar.2, 2026. We had a really fun week. There are definite pros and cons to this resort depending what kind of trip you are looking for. We were upgraded to a swim-up room as soon as we checked in at the front desk. We were originally booked in the family area of buildings, but my son is 17 so we were given a room in a quieter more adult building away from the chaos of the little kids. My son had to sleep on the couch though as there was only one bed in the room and a pull-out couch. We tried to pull out the couch but it looked iffy (rusty frame, very thin mattress) so he opted to just sleep on the couch itself. The air conditioning in the room was freezing cold all the time despite us using the thermostat to adjust the temp - it didn't make a difference. The room was very damp feeling and had a musty smell to it. There were signs in the room asking guests to keep the AC running to minimize the humidity in the room but it didn't make a difference. Our clothing always felt damp despite being clean and dry. I had extra blankets delivered to the room to keep us warm at night. The bathroom afforded no privacy at all due to partially open, slatted doors and louver type shutters between the sleeping area of the room and the bathroom, which opened up into the room. Within the bathroom, the toilet and shower had their own separate stalls with frosted glass swinging doors on them. You could hear absolutely everything going on in the bathroom at all times. Doors and shutters did not close fully or easily due to swelling from the humidity in the room. My son and I ran the shower or sink anytime one of us used the washroom just to give ourselves a bit of privacy. The resort has a very small beachfront and the property itself extends a good distance from one end of the resort to the water. There are little shuttle carts that drive people from one end to the other and stop along the way. It's a really long walk otherwise. The beach itself was very disappointing. It's not very big and was filled with seaweed to a point that no one was swimming in the ocean. There were staff raking it into piles but as fast as they did that, the water kept washing more in. It's not the kind of beach filled with loungers and people all day. The bottom under the water where we tried to swim was very rocky and hard to walk on. All swimming is done at the pools at this resort and the loungers were absolutely lined up along the pools - no buffer zone or space at all between people/other families. If I had realized this prior I would not have booked this resort. There were 3 big pools plus the swim-up pools for those rooms attached to them. The buffet restaurant was big, provided a lot of seating and many options for food. I didn't find the food quality very good at all though, very disappointing. My son and I stuck to the basics and ate repetitively for the week. There are fun things to do at the resort - some cost money and others are complimentary. The resort is geared to kids and families so there are lots of things for the kids to do. We did many excursions during our week and the staff at the hotel made that process very easy. All the staff that we encountered during the week were very helpful and friendly. Room cleaning staff were trustworthy and very thorough. Passports and wallets were locked in the safe but we enountered no issues with our belongings that were left in the room while we were out. We felt very safe at this resort and that was important to me. While I may not return to this exact resort, we really did have a wonderful vacation and enjoyed our time there.

We stayed here Feb 12 to 19 in Privilege building. We had a group of 13 and Ariz was fantastic as our butler. She made us dinner reservations for our group and even helped organize a special rooftop birthday dinner She was attentive and fun to work with! We had a swim up room and it was great. The housekeeping and bar staff were top notch. Food was great at every restaurant. Thr buffet had lots of options and we also dined at the adults only Blue Moon, Italian, Privilege lounge, route 66 and Japanese. We had a fee glitches here and there with our group but nothing that impacted our stay greatly. A great family resort. We did spend alot of time at El beso pool to be more adult centric. Beach was great and massages on thr beach (the pink shirt ladies off resort) were great! Entertainment was okay not dazzling but they had something each evening. The fire show was the best

Lovely resort. Couldn't be more pleased for the value and the food was great. The buffet always had a different menu and the staff were so kind. The wildlife were so fun to watch and I understand now why there's no food at the pool, those coati mundi are sneaky little guys. Thank you to Katia at the Family Lounge. The boys had a great time gaming and escaping the sun.