Riu Caribe

thankyou for the ideal room location that I requested close to the elevator and ice machine. As I am handicapped, it worked out well. A/C, safe, shower all worked well. Mini fridge was the coldest I have ever had. muliple outlets, comfortable bed. mini bar refills were sporatic.Cindy, the room maid was nice. Israel, Antonio,and Jesus, were excellent waiters. Restaurant manager Diego resolved a Taco problem with Caesar. Thankyou. Hotel managers Gisseca Guama and Karla were very kind and helpful. Front desk Lupita was helpful. Pool waitress Irene and Pool bar cart David are great. Activity person Diego Jimenez does a good job. Thankyou to the lifeguards, especilly Carlos figero. Thankyou to the security at the RIU parties. Lots of pool cots available till 10 A.M. No lineups for restaurants or elevators. Buffet very noisy, I wore ear plugs. If you are physically handicapped, get a lower level room. The power went out on the Friday from 8 a.m. to 3 p.m. Elevators not working. I could not get back to my room 323 after breakfast. I was waiting at the elevator and an employee told me to take the stairs. I have a walker! Allan Gdanski

My friends and I stayed at this all-inclusive resort for one week. The lobby area was beautiful and check in was quick and easy. The refreshing drink was very welcome. We stayed in an ocean view junior suite with balcony, which was a great size for two people. Plenty of storage space and the beds were comfortable. Great power shower too. Minor issue when the air-conditioning wasn't working properly. We reported it twice and eventually were moved to a new room. We were very impressed by the buffet restaurant and ate here for almost all of our meals every day. Great choice of food, we were never disappointed with the buffet food. Pool areas were spotless clean, plenty of loungers and good selection of drinks both in the Sports bar and at the pool bars. Beach was great too with white sands and minimal seaweed/sargassum. We went to the RIU party night only once (the white party) it was good fun and the entertainment was great. You can also get food at the party too. There are Coco-Bongo reps at the resort and we booked a package with Carlos. He looked after us like we were family and we had a really enjoyable night at Coco Bongos. Entertainment was fabulous. We also booked a trip to Isla Mujeres with the resort rep which was well worth the price. The staff at RIU Caribe were all lovely and very helpful. Nothing was a bother to them. Tips are always very appreciated by the hardworking, professional staff. Special mention to a few that stood out: Israel at the pool drinks cart (such a friendly man and remembered our names for the whole week, he made great cocktails too) Alberto and Reubin in the Sports bar, Antonio and Alex at Breakfast buffet, Barbara at the Spa and loads of other staff, but I can't remember all their names. I have stayed at Dreams resorts in Cancun twice before, and had equally as good an experience in RIU Caribe. I would recommend this resort to others.

Do not go if you are physically challenged (handicapped) They will not accomodate you around the pools where it is very slippery . Edgar, who monitors the pool lounges , and Ulises at the front desk, were rude, impolite,and would not listen to reason. They are both in serious need of training when dealing with handicapped. I have obtained my RIU Class Gold card so I did expect more kindness.

My husband and I are in Cancun at the moment staying at Secrets The Vine .. We were married in Rui Caribe in 2003 and wanted to just have a trip down memory lane and see what the hotel was like now . Wasn’t allowed entry even after I tried very kindly to explain our reason for being there.He let me use the toilet but followed me like I was gony raid the place!!! We are in our 60’s so we hardly looked like we wanted to try and get free drink & food . The guy at the door was unhelpful and a tad rude very disappointed and the hotel looks nothing like it did lost all its charm Glad we didn’t book to stay , but if your looking for a lovely friendly holiday The Vine Secrets is the place to be

I got food poisoning eating the shrimp at the buffet, they tasted "off". To add insult to injury, at 7am next morning I had a member of staff knock on my door and tell me I'm to leave my room and I'm essentially getting kicked out of it. I go to the front desk and and they tell me they had noise complaints. I told them I was puking and flushing the toilet all night because of the food poisoning from their buffet. Zero empathy. Avoid this resort at all costs. They told me to go to the doctor. Classless...