Riu Caribe

I have been coming to the Riu Caribe since 2014, and there is a reason I remain a loyal customer: they treat you like a person, not just a number. From the moment you arrive, the staff makes you feel truly special. The check-in process was seamless. Valeria took excellent care of us and was absolutely great. I also want to give a special mention to Karen, who went above and beyond to ensure our stay was memorable. It was my sister and brother-in-law’s first time visiting Cancun, and my parents were celebrating their 58th wedding anniversary, so having that extra level of care meant the world to us. The resort itself is fantastic, featuring: Modern Accommodations: The rooms are consistently clean and updated. Prime Location: Beautiful, direct access to the beach. Excellent Dining: A wide variety of delicious drinks and food options. Atmosphere: The staff is incredibly friendly and attentive, contributing to a fun, lively energy throughout the property. If you are looking for an all-inclusive experience where the service is as high-quality as the views, I cannot recommend Riu Caribe enough. We will definitely be back!

Stayed with 5 friends (all adults), seriously we didn't want for anything. There is a 24 hour Sports Bar where you can grab a coffee, beer or cocktail any time of the day, there's also food available sandwiches, hot dogs, pastries - in fridges that are kept fully stocked when the restaurants are closed. The staff are amazing and work tirelessly throughout the day to keep everywhere clean and tidy. With 5 different restaurants to choose from on a first come first served basis (no early morning queuing) there is certainly plenty of variety. Entertainment is great and the team work really hard on perfecting their performances. Hope to go back some day, would love to go back every year.

Check-in / Reception: - Smooth and efficient check-in with a welcome drink on arrival - Staff were friendly and helpful throughout - Easy to exchange pesos into smaller denominations at reception, which was really convenient for tips - Bags taken to our room on arrival Room: - Stayed in Room 737 – the view was amazing and a real highlight - Housekeeping was excellent, room cleaned to a high standard daily - Mini fridge was consistently restocked with a good variety of drinks - Shower had great pressure and always hot - Room was well soundproofed – no issues with noise - Large, very comfortable bed - Air conditioning worked perfectly and kept the room cool Food: - Coral buffet: really good variety each day, something for everyone. Jacqueline stood out – incredibly friendly, remembered our coffee order and always made sure our drinks were topped up - Steakhouse: nice food and worth visiting, but definitely the busiest restaurant so service was slower - Shangri-La (Asian): our favourite – we visited twice. Great mix of Asian cuisines and consistently good food. One evening was slightly spoiled by a group of very drunk, disruptive guests, but staff handled it professionally and were very apologetic. - Margarita (Mexican): our least favourite, though still enjoyable. Buffet starters were quite limited when we visited, so didn’t feel like the full experience. - Kulinarium: standout meal of the trip. 4-course service at your table, more of a fine dining feel and everything was delicious - Pool bar: really convenient during the day. Tacos, nachos and burgers were all great and perfect for a quick lunch without leaving the pool area Beach & Pools: - We mainly stayed around the main pool (didn’t use the swim-up bar, although noticed it was closed twice) - Never any issue getting sunbeds, even later in the morning - Israel, who brought drinks around, was amazing – always positive, friendly and attentive - Another staff member regularly cleared empty glasses/plates, keeping everything clean and tidy - Beach was stunning – white sand and crystal-clear water - Seaweed was not an issue at all and was cleared daily - Only downside: on our last day, the pool didn’t seem as clean (suncream film/floaters), which was a shame as it had been spotless the rest of the stay Entertainment: - Plenty of entertainment for all ages. - We joined in with aqua gym and bingo which were good fun at the main pool throughout the day. - I loved the mariachi band performance on one evening. - Attended the Jungle and White parties - Jungle day party had the best atmosphere – lively, great music and busy pools - White party was still enjoyable but slightly less energetic - Face paint available in the hotel lobby beforehand was a really fun extra touch Location: - Perfect location overall - Bus stop right outside the hotel – around 10 minutes to the main strip/markets and nightlife - Close to the ferry port for trips to Isla Mujeres - Very close to the airport which made transfers quick and easy - Handy onsite supermarket and pharmacy for anything you might need Additional note: Unfortunately, our return flight was cancelled at the airport and we were moved to a different 4-star all-inclusive hotel for 2 nights. This really highlighted the difference in quality – the service, food, and overall experience at Riu Caribe were noticeably better and truly 5-star in comparison. Thanks so much😊

Great resort for party-goers who go to Cancun for this very reason. We’re seniors so not real partyers anymore. But we enjoyed observing the party from the Smoking Section over the Party Pool. The vibe was great – very energy filled. Note: the afternoon parties (Safari & Pink) were packed with more energy, mostly because they were afternoon pool parties. Neon & White parties were ok but not the same amount of energy – less people in the pool for evening party made less energy. [One comment on the DJ – music selection was great. But there were breaks in between that I think were a little too much techno/technical to show his talent --- but it kind of put “too long pauses” to the dancing] On the resort side, just the right size to walk to the restaurant, pool, beach, bars, evening entertainment. As it was end of season, there were no real line ups. Not sure what it would be like during busy season The recent renovation was great. Our room was spotless & comfortable. The partial view of the ocean is great & spent a lot of time sitting on balcony. Main reason we picked this resort was that all the rooms had partial or full ocean view. Caribbean water beautiful. The seaweed on the other hand was a deterrent to the beach view. Maybe have more staff to rake / remove the seaweed daily? Or maybe it’s time of year. Great variety in Coral Buffet. Shout out to Buffet dining staff, especially Israel (dinner) & Leticia (lunch & breakfast) & their teams. We sat in the same section for all our meals because service was great. We got our drinks promptly & dishes removed as soon as we are done. Thank you! Shout out to Berto at the Frida Lobby bar. He & his team made great cocktails (best drinks I think, even compared to the good drinks at other RIU resorts we’ve been to). So I always got my drinks there. Thank you, from Dan & Eden!

Fell in love with the resort and the people who work there!! Great beach, pools and restaurants, all of it in the heart of Cancun. Just take a quick bus ride to some nice shopping malls or go for a nice walk❤️❤️❤️