Riu Palace Costa Mujeres

To start off, the staff was kind, helpful and always attentive. Bethsaida, Daisy, Nacho, Alex, Fatima and Noemi made our experience 10/10. The room was clean and cleaned thoroughly during our stay. The property was easily accessible. The elevators to each floor were clean and quick. There was always something to do including water Zumba, fitness class, games on the beach, games by the pool,drink at the bars. The restaurants including the buffet was delicious. Room service food was also good and it was easy to request off menu items from room service. I would 100% recommend people to try the gourmet and the Italian restaurant because those two are my favorites. We didn’t have any children with us, but there were also lots of children activities to keep them occupied. At night there were shows that were fun for all to watch. The performances were different every night. Our stay wasn’t long, but we made the time worthwhile. My plan was to propose to my partner on this trip. And the resort helped me make the whole experience magical for the both of us. Bethsaida helped me hire an external vendor to decorate our room and to decorate the gazebo where the proposal took place. She is so amazing and did such an amazing job planning this proposal. Everything she helped me plan turned out better than the pictures. Would highly recommend reaching out to customer service before your trip with any of your planning needs as she will take care of you. I also hired the photographers that work on the property. They were very professional, kind, and helpful with posing for the pictures. I’m not very photogenic, but with their help the pictures came out nice. I also booked us a couples spa at the resort which was extremely pleasant. The couples massage was in the same gazebo as the proposal. It was in a secluded area on the beach where all you could hear was the ocean waves crashing, and no one else around. Overall, if you’re thinking about staying at an all-inclusive resort in Cancun, this is a great pick.

Our stay at Riu Palace Costa Mujeres completely turned our honeymoon around and made it truly unforgettable. After being very disappointed with the hotel we originally checked into, we walked over to this resort hoping to find a better experience. From the moment we spoke with Subdirector Gerard Feliu, we were treated with kindness, professionalism, and genuine care. He guided us through the process of transferring to the resort for the remainder of our vacation and immediately made us feel welcomed. We also want to give a special thank you to Julieta at the front desk, who helped get us checked into a beautiful room and arranged thoughtful surprises that made our honeymoon feel extra special. The staff, facilities, and food at this resort were all incredible. Every team member went above and beyond to make us feel valued and cared for throughout our stay. The level of hospitality we experienced here exceeded all expectations, and we are so grateful for the effort everyone put into making our honeymoon such a memorable experience. We highly recommend this resort and cannot thank the staff enough for turning our trip into something truly special. Antonio and Loredana D’Onofrio (room 4108)

We would like to thank the RIU for once again, giving us top notch service. From Melissa in hospitality, for always checking in . Our servers at the beach, pool and resteraunts that went above and beyond especially Josue in the Mexican restaurant, by the way the best server and restaurant, and Morocco. Aicela, Acela, Jorge, Enrique, Emillio, Carlos, Chris, Roza, Paola, you all made this trip the best. The people who tirelessly cleaned our room daily and the ones who kept the ground immaculate. Thank you so much. This was our first time to this location, breathtaking!

It is a wonderful resort!! Exceptionally clean and comfortable. But truly more about the outstanding staff. Always very professional, and always greeting you with a smile. Especially Antonio at reception. He was always asking how he could make my stay even better! Another shoutout to front doorman, Edgar. Again, always offering to help. I will definitely return, hopefully, a couple of times next winter and spring!!!

All in all, the Riu Palace Costa Mujeres was a great resort. Will we return? Not sure. It’s approximately 45 minutes to an hour from the hotel zone and the city bus doesn’t go there. We were there for two weeks mid to end of April 2026. This was our 6th stay at a Riu resort, our first time at a Palace. The perks of a Palace are worth booking at least once to give it a try but it comes at a cost. We noticed an upgrade in the alcohol brands and at the a la carte restaurants. The classic Riu’s are good too, more affordable. It all depends on how much money you want to spend. The Elite pricing is crazy expensive so we'll never be booking that room type. We booked an ocean view (sea view) room (not Elite). The room was bright and roomy but too far from the beach. The ocean view rooms are located on the 4th floor above the lobby. We never heard people walking in the corridor and never heard anything from the rooms beside us for the entire stay. The ocean view from the spacious balcony was nice and we could see Isla Mujeres but that was it. No other scenery, just the ocean (which was beautiful). If we return, we would request a partial ocean view facing the hotel zone. We had issues getting two clean facecloths multiple times during the first week. My husband requested more facecloths on the app, which housekeeping delivered quickly. Another time I submitted a request on the app for more hangers and two clean facecloths. Housekeeping dropped off one facecloth and no hangers. We ended up going to the front desk to tell them what was going on. This is also when I asked if there was anything that could be done for our uncomfortable mattress. I could feel the mattress springs against my bones. Housekeeping added a thick’ish mattress pad which helped some. It’s definitely time for the hotel to look into the condition of the mattresses and to replace them. The mattress we had at the Riu Caribe last year was perfect. A few days later I had to submit another request for facecloths on the app. This time I mentioned that there were two adults in the room and that we require two new facecloths each and every day. When we put our dirty linens on the floor to be replenished, I made sure to lay the facecloths on the floor separate from the towels so the housekeeper would clearly see that we needed two clean facecloths. We tipped well, every day! We didn’t have linen issues at a different Riu that we stayed at in 2025. If kids annoy you, don’t go to this resort. I could comment on the parents not teaching their spoiled children right from wrong, but you know who you are. Enough said. The sargassum was relentless. We’re beach people, we love the ocean. Out of the two weeks that we were there, we swam in the ocean less than 6 times. Very disappointing. Not the hotel’s fault. We’ll go to a different country next time. Beach loungers were always available. We wish there was more shade on the beach. The palm trees did a decent job but we had to move the lounge chairs to dodge the hot sun. We prefer palapas as they provide more consistent shade and protection. Watch out for palm tree roots in the sand. Be prepared to go up and down 75 steps each time you head to the beach or pools if you’re taking the stairs between the buffet and Square Garden/Cappuccino. We certainly got our steps and squats in over the two weeks. The entertainment staff were phenomenal. We would say that this team of very hard workers are the best out of all the resorts that we’ve been to over the last 20 years. The Entertainment Supervisor Emmanuel deserves recognition for leading such a great team. He was very nice and personable. We played games on the beach lead by Kevin, Dehsi, Alexis Sexy Sexy, Rebecca and another gentleman (can’t recall his name). Hi Dehsi…we miss you already. The entertainment staff were very consistent in following the games on the schedule which was great compared to a different Riu. They played at the beach, by two different pools and by a small sandy area along the walkway at the end of the stairs. They also played bingo in the late afternoon by the adults only pool. The buffet servers and chefs work hard. Everyone was very attentive. The first few days we sat in the open-air section but as the temperature got warmer, we ate inside the air-conditioned sections. We found that there were fewer screaming kids in the A/C areas. Rosario and her team were great as well as Jorge and Albert. We only went to two of the a la carte restaurants, The Steakhouse and Krystal. We went to each a la carte four times over two weeks. The food and the servers were phenomenal. Parents…if you’re going to bring your children to an a la carte, please teach them some manners and stop pretending they’re not with you. Let them know that it’s not ok to scream and cry like they’re at a playground. We went to Square Garden every night after supper. We always tried the mocktail of the day (with alcohol added) from the special cart. The servers are very talented. The specialty drinks were amazing. The bartenders Miguel, Andre, Mayu and Maya were entertaining and super nice to chat with. Miguel and Andre are the absolute best! We’ve never seen bartenders work as hard and efficient like they were. We were very impressed by them. We often sat in Isabel’s section. She’s an amazing server, always on the lookout if you need a refill and often checking if you’re OK or if you’d like some snacks. The staff from Square Garden made the most of our stay. They’re genuinely happy to be there and to be friendly with the guests. We didn’t go to many of the shows. We went to the Monday night crazy show twice. It’s a 45-minute show which was extremely funny and entertaining. They do games with guests on the stage and karaoke. The reception staff and the bell boys were very polite and accommodating. There’s nothing to do in the lobby except wait for your shuttle or sit and read in the air conditioning. Lounge 24 is off of the lobby but you need make your own drinks. Good spot to grab a quick snack when everything else is closed.