Riu Palace Costa Mujeres

The resort was very clean. Check in was quick and easy. Room was cleaned every day and the pool areas was cleaned every morning. I appreciated the number of chairs at the pool and beach. Rooms were quiet other than the one night the fire alarm went off. My one and only complaint was the food. This resort had the worst choice of food of any all inclusive we have stayed at. The buffet was very small and limited compared to Riu Palace in Cabo. We ordered room service the first night we were there and was told 45 min to an hour. It never showed. This is our second time with a Riu Palace resort and not sure that we would return.

Second time staying at the RIU and it was again fantastic! Food was great, pools great, service great, the spa was brilliant and was really under used so me and my partner often had the facilities to ourselves! I really enjoyed the white party and the evening entertainment although very cheesy it was fun! The addition of the mobile cocktail unit was fantastic and the mobile drinks trolley at the pool was also brilliant! I can’t commend the service enough it was flawless! Next time we come it will be with family.

Excellent service all installation was clean

To start off, the staff was kind, helpful and always attentive. Bethsaida, Daisy, Nacho, Alex, Fatima and Noemi made our experience 10/10. The room was clean and cleaned thoroughly during our stay. The property was easily accessible. The elevators to each floor were clean and quick. There was always something to do including water Zumba, fitness class, games on the beach, games by the pool,drink at the bars. The restaurants including the buffet was delicious. Room service food was also good and it was easy to request off menu items from room service. I would 100% recommend people to try the gourmet and the Italian restaurant because those two are my favorites. We didn’t have any children with us, but there were also lots of children activities to keep them occupied. At night there were shows that were fun for all to watch. The performances were different every night. Our stay wasn’t long, but we made the time worthwhile. My plan was to propose to my partner on this trip. And the resort helped me make the whole experience magical for the both of us. Bethsaida helped me hire an external vendor to decorate our room and to decorate the gazebo where the proposal took place. She is so amazing and did such an amazing job planning this proposal. Everything she helped me plan turned out better than the pictures. Would highly recommend reaching out to customer service before your trip with any of your planning needs as she will take care of you. I also hired the photographers that work on the property. They were very professional, kind, and helpful with posing for the pictures. I’m not very photogenic, but with their help the pictures came out nice. I also booked us a couples spa at the resort which was extremely pleasant. The couples massage was in the same gazebo as the proposal. It was in a secluded area on the beach where all you could hear was the ocean waves crashing, and no one else around. Overall, if you’re thinking about staying at an all-inclusive resort in Cancun, this is a great pick.

Our stay at Riu Palace Costa Mujeres completely turned our honeymoon around and made it truly unforgettable. After being very disappointed with the hotel we originally checked into, we walked over to this resort hoping to find a better experience. From the moment we spoke with Subdirector Gerard Feliu, we were treated with kindness, professionalism, and genuine care. He guided us through the process of transferring to the resort for the remainder of our vacation and immediately made us feel welcomed. We also want to give a special thank you to Julieta at the front desk, who helped get us checked into a beautiful room and arranged thoughtful surprises that made our honeymoon feel extra special. The staff, facilities, and food at this resort were all incredible. Every team member went above and beyond to make us feel valued and cared for throughout our stay. The level of hospitality we experienced here exceeded all expectations, and we are so grateful for the effort everyone put into making our honeymoon such a memorable experience. We highly recommend this resort and cannot thank the staff enough for turning our trip into something truly special. Antonio and Loredana D’Onofrio (room 4108)