Riu Palace Costa Mujeres

The rooms and service is fine but the food from the restaurants arent anything special and the portions are small. Also the way you get access to to the wifi is weird because half the time the website wouldnt work and once i put in my password it would just delete it and i couldnt even press the login button again.

I have stayed at many Riu properties in the past. This is by far the worst of them. The good, It was a nice resort and clean. Food was good, both buffet and restaurants. Not good, Service was completely substandard for México. Check in was ok. Buffet, they serve you once and you don’t see them again. If you go in there later hours of the buffet, they do not test the tables and they ignore you. You are walking around looking for cutlery and drinks. The bars, you wait patiently for your turn and then Mexican people come up and they ignore you and bypass you and serve them. There is way to much favouring their own when others are waiting patiently. Service in the room, I paid extra for the Elite Club. You felt totally like an inconvenience. They were dismissive and rude. The pools were nice, however July was a stupid time of year to go. It was for a wedding. The heat was unbearable and the water temp was in the 90’s. That is not the resorts fault. What is the resorts fault, is very little to no shade areas. None on the beach. I took an umbrella to the beach cause there was a new born in the area. Was almost a brawl when they tried to take it away. Kids programs were terrible. I don’t have children, but don’t target families and have nothing for them. Pool grill Pepi’s has great food, however in this heat you can’t get food and go to an air conditioned area, they will kick you out and say you can’t eat there. Your room or the heat, you only options. I have shears liked Mexico mainly for great service, and I always like Riu hotels. However will definitely never come back here.

Our stay at Riu Palace Costa Mujeres was absolutely incredible, and one of the highlights of our trip was the Jungle Safari excursion. A huge thank you to Ricardo for recommending and helping us book this unforgettable adventure! From the moment we arrived, Ricardo went above and beyond to make sure we had an amazing experience. The excursion was perfectly organized, and driving our own speedboat through the beautiful turquoise waters was an absolute thrill. We also stopped at a breathtaking beach with the softest white sand and crystal-clear water. The views were simply stunning and felt like something out of a postcard. Ricardo’s friendly attitude, professionalism, and genuine care made all the difference. His recommendation turned into one of the best memories of our vacation, and we’re so grateful for his outstanding service. If you’re staying at Riu Palace Costa Mujeres, be sure to ask for Ricardo and don’t miss the Jungle Safari excursion. It’s an experience you’ll never forget! ⭐⭐⭐⭐⭐ Highly recommended! Thank you, Ricardo, for helping make our vacation so special !

We had a great experience! Dining with Rita and Arnold were memorable experiences for all of us. Luigy treated us very well at the bar and appreciated it greatly. Thanks for everything!

Great views and great staff! Rita at Palace Costa Mujeres and Luigy at Dunamar were awesome!!!