Riu Palace Las Americas

To begin with we download Riu app before we left and checked in before we got to hotel which was handy saved time check-in at hotel was fast quick payement for environment tax showed passports and were ready mimosa in hand from lovely lady giving them out at reception,to start our holiday our bags were taken and brought up to our room we had 706 nice room but sea view which was nice from right side but left had generators which were very noisy, I tried my luck at reception asking if we could change room to my surprise they said yes one would be avaliable if we could wait two days then change as we were staying for 11 nights was no issue, We were moved effortlessly to our new room with stunning views of lagoon and sea as promised 2 days later, Hotel is spotlessly clean staff were cleaning constantly also maintenance was very good all round the hotel, although painting of outside on balconys was a pain as couldnt sit out long in morning as they began work very early aound 8 ish or before but letter informing us said 9 am till 5 pm. it's not a huge hotel but its adequate, Easy to find your way around, The staff work exceptionally hard are very helpful friendly and at hand constantly whether your at beach pool bar just sitting around hotel they are at you service for drinks, Food is of good quality where there's so much choice in buffet restaurant, After eating at all the specialty restaurants which we loved we were surprised by how good the food in there was , but we enjoyed the restaurants steak house was ok everyone was trying to get in you have to go here early as its popular but to be honest it wasn't that great was ok my sirloin although big was very fatty, Mexican i enjoyed Japanese i paticularly liked food was delicious krystal was our least favourite but we loved the Italian the most, went there twice food and service was excellent there's several pools doted around quiet one, main large one which is also quiet, and a party one where there's lots going on, beach is beautiful 😍 stunning clear water there's a little section to the right padding bit which is picturesque, not a lot of entertainment in the evening we saw a few shows which were good the Riu parties were great well there's 4, 2 of which are in afternoon and 2 evening we went to the white party at Riu caribe was great really enjoyed it , To summarise we had a amazing holiday booked excursions with on site company good very reliable i would recommend great guys, We enjoyed all aspects We would love to come back and would highly recommend Riu Palace Las Americas.

We stayed at the Riu Las Americas in Cancun from May 9–16, and while there were definitely positives to the trip, this was also the vacation that made me seriously reconsider whether we will continue staying with the RIU brand moving forward. First, credit where it’s due: the staff at this resort were excellent. Friendly, hardworking, and consistently pleasant throughout the property. The food was also very good overall, especially for an all-inclusive, and we appreciated that there were options available at many of the restaurants and buffets for most dietary requirements. One highlight we absolutely recommend is the jet skiing through Scuba Caribe, located directly onsite. The staff were professional, safety-conscious, and made the experience feel very comfortable and organized. The pricing was also surprisingly reasonable and completely worth it. The resort itself has two main pool areas. One was quieter and more relaxed, mostly attracting older guests. The second pool featured the swim-up bar, which in theory should have been a fun social atmosphere. Unfortunately, it became almost unbearable because of the nonstop entertainment noise. Every day around 10am, the entertainment staff would start blasting microphones with games, yelling, commentary, and constant chatter that carried on for most of the day. A few activities throughout the day are understandable, but this was relentless. The entire atmosphere felt more like a childish spring break party than an adults-only upper-tier resort. RIU really needs to understand that many guests — especially at an adults-only property — come for relaxation, conversation, and a peaceful getaway, not nonstop forced entertainment, which felt very cheesy 80s inspired. And to be clear, I’m 49 years old — not some grumpy senior complaining about music. Even then, it became incredibly irritating after a while. Most guests around us appeared visibly annoyed as well. Quiet background music and a calmer atmosphere would have gone a long way. Ironically, we often escaped to the beach just to get away from the noise at the pool. During the first few days of our stay, there was a heavy amount of sargassum along the shoreline, but thankfully it mostly cleared out later in the week, leaving the beach swimmable again, although still somewhat murky. We were genuinely grateful for that because it became the only peaceful place to enjoy the water. The biggest disappointment, however, was the condition of the rooms. While the grounds and public areas are maintained reasonably well, the rooms themselves are badly in need of renovations and updating. Mine was worn, stained, and poorly maintained. Housekeeping was inconsistent, the toilet was stained, the iron was broken, the WiFi router was missing entirely from the room, and the shower plumbing looked patched together with exposed pipes literally held up by zip ties. For a resort marketed as a premium adults-only experience, this simply does not meet expectations. The nightly entertainment also felt very dated and repetitive — the same recycled resort-show formula you see everywhere: Michael Jackson tribute shows, ABBA nights, and other tired routines that haven’t evolved in years. After dinner, the only real option was the piano bar. While nice enough, it was extremely subdued and lacked any real atmosphere or nightlife energy. It would have been great to have an outdoor evening lounge or social bar where guests could mingle and enjoy the evening without sitting through another predictable stage show. This was my 10th trip to Mexico, and most of those vacations have been spent at various RIUs across Cancun, Puerto Vallarta, and Cabo. We’ve continued choosing the RIU Palace and adults-only properties because we expected a slightly more elevated, relaxing experience. Unfortunately, this trip felt like a wake-up call that the brand may be relying too heavily on customer loyalty instead of evolving with what travelers actually want today. If RIU wants returning guests to continue choosing their resorts, they need to modernize the experience. Not everyone wants nonstop poolside yelling and outdated entertainment programs. Many travelers save and wait long periods for a relaxing vacation experience, especially at adults-only higher-tier resorts. The staff are clearly doing their best, but management seriously needs to rethink the overall guest experience, tone down the constant noise, and invest in meaningful room renovations if they want long-time customers to keep coming back.

Hi everyone, I just got back from my vacation, and before I start, please remember this is only my personal opinion and experience. I’ve traveled to many countries and stayed at many resorts over the years — usually 2 to 3 vacations a year. I’m not claiming to be an expert, but I’ve experienced everything from 5-star luxury resorts to smaller 2-star resorts and everything in between. I’ve traveled to the Dominican Republic, Cuba, Aruba, Mexico, Florida, the Bahamas, Italy, Portugal, and more, so I feel I have a pretty good understanding of what to expect when traveling. With that being said, here is my honest review of this resort: The hotel was clean, and the staff were constantly cleaning and working hard. However, the resort is very dated and definitely needs modernization. Some areas honestly feel like they’re stuck in the 1950s. The food was good, but for the amount of money being charged, it should have been better. I’m not expecting lobster every night, but this did not feel like a true 4.5-star resort experience. In my opinion, it’s more of a 3.5 to 4-star resort. One thing I did like was the first-come, first-served system for the restaurants. The towel game was absolutely ridiculous. Nobody should have to wake up at 4 a.m. just to reserve a chair. When this was brought to management’s attention, nothing was done. And for anyone saying there were always chairs available at 8 a.m. — not during the week I was there. The entertainment was probably the biggest disappointment. They have a beautiful large lobby that could easily be used for local singers, bands, or Mexican music where couples could dance, relax, and enjoy drinks. The piano bar was nice, but it was basically the same thing every night. Unless you wanted to leave the resort and take a shuttle to go clubbing, the resort felt very quiet and almost dead at night. The ABBA show was probably the only show we truly enjoyed. I’ve stayed at less expensive resorts with far better entertainment and atmosphere. The beach itself was nice and the seaweed situation is not the resort’s fault. The staff worked very hard cleaning it every day. My only complaint is that the beach is small and you really can’t walk very far, so you feel somewhat trapped within the resort area. The rooms were nice but outdated. In my opinion, nobody should be given a room without a balcony, regardless of where it’s located in the resort. The 8th floor rooms especially should probably not even be used. My in-laws stayed on the 6th floor, and while the room was decent, it was still dated. The staff overall were great — friendly, hardworking, and helpful. Special mention to the girls at the coffee bar who were amazing every day. Reception was frustrating at times. We were a family of 7 with 3 rooms, and we made multiple requests before arriving asking to be kept reasonably close together. I wasn’t expecting rooms side by side, but putting us on opposite sides of the resort and on different floors made no sense. We had to argue just to stay somewhat close to our kids, and they still wouldn’t move my in-laws closer. The pool areas were clean, but the party pool honestly felt more like a giant hot tub. Watching people sit in there all day without leaving made you question how clean it really was. Overall, in my opinion, this is a 3.5 to 4-star resort and not worth the price we paid. I know some people may disagree, and that’s okay — this is simply my personal opinion and experience. For the same money, I’ve stayed at Bahia Principe resorts and Hyatts, and I’ve already booked Bahia again for November. One last thing — if you’ve ever stayed at an Excellence Resort, you know how amazing they can be. This resort actually has the potential to be just as good, maybe even better because of its beautiful location. But they need to make major changes. If they ever modernize and improve the entertainment and overall experience, I would definitely reconsider returning. Again, this is only my personal opinion, but I wanted to share an honest review for anyone considering booking here.

I have spent weeks and weeks trying to sort out all the problems that we had with these people. There is no customer satisfaction. This is not a five star hotel. This is a three star hotel. Their customer service is absolutely horrific and hopes that you will just give up after trying for months.

BEWARE! If you book your room and flight on Riu.com it will direct you to a page also labeled Riu giving you the feeling you are booking all through Riu. This is false. It directs you to a "white label" page with all of the Riu information, but it is Expedia. No where does it say Expedia. This is an arrangement Riu has with expedia to boost customer confidence in the purchase because it looks like it is all Riu. .The reason you should beware is, you do not get all of the Riu privileges like free airport transport that you would get if you book your hotel only, through Riu. When partnering with hotel customer service and management, I hade them pull up the website and a customer service rep said "it looks like a scam", and the supervisor Irving admitted it was misleading. They did nothing to rectify transportation to the airport.