Riu Palace Las Americas

We were there as a group of 6 - 3 couples - this hotel was amazing - from the moment we checked in the reception staff are wonderful. We had an issue with our air conditioning not being cold enough and went down to reception who immediately offered us another room, they gave us the key and asked us to go and look to see if this was cooler but it was at the same temperature so they then offered us another room and again we went to look, the temperature was perfect so we moved all our items into this room. Impeccable customer service from them. This room had a pool and sea view and was such a beautiful view. We could not fault anything - the staff are all amazing from the cleaners, bar staff, pool bar staff, entertainment, concierge - everybody went out of their way to help. To name a few there was Abu in the Bar, he was brilliant and could copy so many accents he was so funny and very quick at making sure everyone had whatever drinks they wanted - Lucero (or as we called her Lucy) she was so sweet, always smiling and always over asking if we wanted another drink - most of the staff are like this it was just Lucy made more of an impression on us, she was wonderful and lastly Jimmy at the Pool Bar - my goodness to work out in that heat and always have a smile on your face and be running around all the time. As I said all the staff were lovely and I wish we had taken a note of more of their names but these are the ones that stuck out for us. Just a note on the cleaners - wow they work hard - the room across from us was vacant and they must have been in that room for almost an hour getting it ready for the next guests as I walked by I looked in and the bed was pulled out and the furniture all out - they really give it a good clean which is comforting to know. Thank you for a wonderful stay.

Stayed here a few years back with my wife, we had a to of fun. I really loved the steakhouse and the Italian restaurant. They had a 24hr food and great room service. The service was amazing. We were there in summer and the pool was hot. But the ocean was cool and was great for relief. The rooms are a little dated but very clean. The coffee bar was perfect was to cool down with a frappe. Food was really good everywhere. We would go again.

Second time at this resort ⭐️⭐️⭐️⭐️⭐️ service,cleanliness,room,amenities,location,entertainment,food quality,drinks highly recommended for the price and compared to other RIU hotels in Caribbean this one the best if not the best we stayed may 12 to may 19 sargassum was moderate but we have the option to go the RIU Caribe whit no sargassum beautiful turquoise water a 5 usd uber ride totally worth it.

We have been going to Palace Las Americas since 2018 and it has yet to get old for us. It is like going back to an old friend. Yes there are things that need repair but that is expected of a mature building. But the maintenance personnel are very attentive, professional and punctual. As usual the best part of our stays are the buffets. Anytime of day the food is varied and excellent. The pools are clean as well as the beach. The service from all the servers is done with a smile. The coffee bar was a great addition. They have the most delicious offerings. For us it was the carrot and the chocolate cakes. We got to see the Michael Jackson show for about the 3rd or 4th time but it is alway enjoyable. The team performers work their butts off. Not just for the performances but at the pool areas. I have only one negative and that as we have gotten older we would really like to get a jr suite in the quiet area of the hotel away from the theater. We enjoy the shows but sometimes we don't stay up for the late shows but the sound from the theater is a bother until it shuts down at 11pm. Next time I do hope that the hotel will accommodate our request for a quiet area. Other than that I definitely will be returning next year...God willing.

What started off as a great vacation quickly became frustrating. My husband and I were there to celebrate our anniversary. WE paid for an ocean view and that we did get. We had a beautiful room with a wrap around balcony, just superb. Unfortunately we quickly realized that the room temperature was not very cold, we spoke to the front desk and maintenance came to our room very quickly. We were told that in about an hour our room would be at 21 which is perfect when its almost 40 degrees celcius outside. After dinner our room was at 24 degrees, too hot for me. We put on the fan on, front desk offered to change the room but after being settled in we didnt want to do that. Next day we spoke to front desk again and they sent the maintenance supervisor. Same story, in an hour your room will be at 21 celcius. After the beach room was still at 24. Hotel offered to change us to another Riu. It was a downgrade but we decided to do it since other guests told us their rooms were stuck at 23. As we were getting into the elevator with another couple in front of us, 7 other people, 2 of them very big, squeezed in with us. Within 30 secs the elevator dropped and we were now stuck. One of the guests pressed on the emergency button and we were told someone was on their way. 5 min later they asked us which elevator we were on. Meanwhile there is no AC, the elevator is crammed and we are sweating and starting to panic. We are told to not touch the doors, someone is there and asked our room numbers. 5 minutes pass and nothing is happening. One of the guys that had pushed his way in finally managed to pry the door open and we found ourselves in the basement parking lot. Luckily we were able to get out, luckily no one was physically hurt. At the reception we told them how scary and traumatized we felt by this experience and we were told that the Hotel was not responsible for the elevator getting stuck since it was over capacity. I guess next time we should prevent other guests from entering the elevator. I have wanted to stay at this hotel for years and we finally treated ourselves, unfortunately we wasted our precious anniversary evening changing to another hotel. Hotel needs a serious upgrade on their cooling system and elevators. FYI hotel has sargasm yet if you go to another Riu down the road, the beach is perfect. Noone at the hotel tells you that though, you have to figure it our on your own.