Riu Yucatan

Fabulous fun hotel and gay friendly as lots of guests of various genders. The staff all so friendly,helpful and great customer service. The hotel was so clean and food in all restaurants is great. Location is beautiful in the beach with lovely walks and nightlife only 20 minutes walk away but plenty fun and entertainment in hotel during the day in pool bar and in evenings. Looking forward to returning later 2026.

This is our second time to this hotel and overall it’s fantastic. The staff are really friendly, hotel is constantly being cleaned. However on our visit to their Mexican restaurant we were extremely disappointed. To be in Mexico in a Mexican restaurant the food was very bland and when we got our food it was stone cold. This had something to do I think with being under staffed, the staff were rushing around trying to please everyone but having to bring out several tables food at the same time which didn’t help. The food in the other restaurant was really nice and the buffet always had plenty of choice. The beach here is beautiful due to the constant work the beach team put in constantly cleaning seaweed etc. The Rui hotels here go above and beyond in trying to give guests a great beach experience.I would highly recommend this hotel overall

Couldnt fault this hotel Lovely hotel and grounds right on a beautiful beach Food was very good and a good variety, the staff wete all pleasant and helpful Special mention to Felix at the pool area bar, always made us laugh

5th visit to this fabulous hotel. Hadn’t been for 4 years due to husband being terminally ill. It didn’t disappoint, fantastic welcome from Alfredo in reception, asked for a room in a block where we had always stayed, no problem. Room very clean and cleaned daily, with fresh towels. The gardens are beautifully kept and are well tended. There is food available to cater for everyone’s taste, my daughter and I loved the steak house, only problem was a wait between courses but the setting, right by the beach is gorgeous. We also loved the Asian restaurant, (although it was closed in 3 occasions, but according to the app it was open) which was very disappointing. The waiter Vicente, was fabulous, attention to detail and his kindness and thoughtfulness was second to nine. In the main buffet restaurant we sat at tables that Marin served, again a really lovely attentive waiter. All the staff at the bars are lovely, if they don’t know a drink, (which is unusual) tell them and they will make it. We had no issues at the beach getting a subbed, if we didn’t see any, a member of staff, quickly found us some and placed them where we wanted them. Only disappointment was on Fridays when there are neon an£ white partied the the Tequila Hotel, the bars near the beach were closed, we liked to sit by the beach, with a drink but the only bar open was the main bar, which busy and noisy. Cant wait to come back to my home from home

Back from a week at Riu Yucatan and had a great time. Playacar is a gated community with villas, hotels and a few shops and anyone entering needs to show a wrist band so it is a pretty safe area. We were in Block 3 which was next to the main building and a 2 min walk to the main pool/beach. The room was cleaned every day with fresh towels changed and had a fridge packed with beers and soft drinks and although we didn't use it there was an optics cabinet with vodka, gin, tequila and rum. There's a great choice for eating with Asian, Italian, Mexican and Steakhouse speciality dining along with the buffet restaurant and a poolside snack bar for burgers, chips, etc. We never tried it but there is also a snack bar open through the night. You don't have to book any of the restaurants, just first come first served. Only once was there a wait but we just went to another restaurant. There is a wide choice of lunch and dinner options in the two buffet restaurants with everything from salads to tacos and curries. There are several bars where you can get a beer or the cocktail of your choice or the staff will make up something special for you. You can be as active or inactive as you want. The entertainment staff work tirelessly throughout the day with various pool activities and dart, table tennis, beach football, volleyball and pool foam parties then shows at night ranging from Karaoke and Mexican singers to silent discos and stage shows. There are also weekly white/neon parties at the neighbouring Riu Tequila hotel and you can use the facilities in this and the Riu Playacar. The main street of Playa Del Carmen, Fifth Avenue, is a short taxi ride away and cost 150 Pesos. We walked along about 1.5 miles and the return fair was 250 Pesos. If you don't fancy going to Fifth Avenue there is a small shopping centre 5 mins along the street.