Royalton CHIC Suites Cancun Resort & Spa

Thanks to Arturo and Marisol, my birthday celebration was truly phenomenal. Their attention to detail, professionalism, and warm personalities made my stay incredibly special and welcoming. I specifically requested both of them based on the outstanding reviews and extensive research I conducted prior to my visit, and they exceeded every expectation. I have stayed at many resorts that offer butler services, but I have never experienced service quite like that provided by Arturo and Marisol. They went above and beyond to ensure every detail was perfect, making my birthday celebration one I will never forget. Their dedication to guest satisfaction and genuine care are a true reflection of excellence in hospitality. Please extend my sincere gratitude and appreciation to both Arturo and Marisol for making my stay so memorable. They are an incredible asset to your team.

Santiago took care of us at the pool every single day. The best treatment!!!

My husband and I had a great time at Cancun CHIC. We want to thank our butlers, Arturo and Marisol. They made everything so easy. Another shout out to the Diamond Club pool & beach area manager, Santiago, and all of the staff at the Diamond Club pool & beach area. We loved the special Prime Travelers Club areas outside and in the restaurants. The food was some of the best we’ve had at an all inclusive, and the coffee at Insomnia was very good. I recommended the Iced Coconut Coffee and the Iced Dirty Chai Latte. Drinks at the bars were hit or miss, but you can’t go wrong with a Mango Daiquiri with Tajin. The shows were fun, as were all of the nightly events. We had a great time and I highly recommend!!

Great parties, awesome entertainment, blackjack and volleyball with Alexander was super fun

If you want a high-energy, modern, adults-only getaway in the Cancun Hotel Zone, Royalton CHIC delivers. It strikes a great balance between a lively party vibe and upscale comfort, though its high-rise setup comes with a few minor bottlenecks. The Good: The food genuinely impressed. Unlike typical all-inclusive buffets, the à la carte restaurants like Hunter Steakhouse and Vespa served high-quality, flavorful meals. Make sure to stop at Insomnia Cafe to grab some ice cream to cool off. The entertainment is also top-tier, featuring great poolside DJs by day and vibrant themed parties at night. The Service Standout: The absolute pinnacle of our stay was the Diamond Club butler service from Marisol and Arturo. They completely elevated our vacation—seamlessly handling restaurant reservations, keeping our room flawlessly stocked, and anticipating our needs with genuine warmth and professionalism. They are absolute rock stars. The "Just OK": Because it’s a high-rise resort, elevator wait times can get frustratingly long. Additionally, the main pool area is a bit compact, so you have to claim a lounge chair early.