Secrets Akumal Riviera Maya

Well, I have to start at the beginning of this story as I have to admit I got it wrong. Being in business for some times you have to sit and contemplate where you are and what you’ve asked. My new wife and I decided to stay here, the first room was problematic and after a few bumps and a professional complaint what happened? This is where a business comes into its own, driven by leaders who listen. The staff from top to bottom have been beyond impressed, things weren’t right and boy did they make them RIGHT! This is knowing your customer, delivering on experiences and showing actually what most hotels fail at, making it perfect. Let me be clear, this is a well run hotel that listens to its customer and goes above and beyond in every capacity. So the beach isn’t great, who can control nature it’s the seaweed season. Look into the hotel, its staff, its attentiveness and clever management leadership to make it a blissful experience. My thanks to the management and its team, you’re one of the best in the world and I’ve stayed in 1000’s of hotels all over the world let me tell you that! Well done, from an extremely happy customer and of course thank you from my wife, you made it an extraordinarily wonderful stay. Joseph & Rebecca.

May 23-30 2026 while the resort is amazing an preferred ocean view room is great, seaweed is at a high an absolutely horrible, making it pretty much impossible to go into the water, they did try hard to get it up by day after day during our stay piles & piles water was choppy some snorkeling was easy

Our honeymoon at Secrets Akumal was absolutely amazing! The staff went above and beyond to make sure we were always happy, comfortable, and taken care of. The variety of food, entertainment, drinks, and pools was incredible — every part of the experience exceeded our expectations. Special shoutout to Mario, Sinai, Carlos, Oscar, and Anthony from the entertainment team for making every day so fun and memorable. Huge thanks as well to our concierge, Metz, who was incredibly helpful throughout our stay. We also want to thank the wonderful breakfast team and Ana and Osuna for their amazing poolside service. We truly had the honeymoon of our dreams and can’t wait to come back!

Such an INCREDIBLE trip and resort, it exceeded our expectations in every way. The resort is breathtaking and all the staff were so pleasant, hospitable and welcoming. Made our entire experience flawless. Thank you!

You couldn’t ask for anything more in an all inclusive resort!!! Everything was top notch, rooms, food on site amenities and staff!!