Secrets Akumal Riviera Maya

Everything about all of the reviews that I had read previously were true. Everything about the resort met our expectations.

This is our favorite Resort in the Riviera Maya. We came for our Anniversary and (as usual) had a really nice time. We had a great Conceirge (Araceli for building 7) who made sure we had items we preferred in our minibar and room. We like to sit and read at the beach and really appreciated the amazing service from Israel who went above and beyond to make sure we had plenty of food and drinks. We also want to thank Diego for the quick and painless check-in, Antonio (Beach Concierge), and Eddie amd Diego at Portofino.

Enjoying the live music with Moonlight

We recently stayed at Secrets Akumal Riviera Maya to celebrate my birthday with two other couples, and overall we had a wonderful experience. The standout feature of this resort is the staff. Every employee we encountered went above and beyond to make sure guests felt welcome and well cared for. Their attention to detail and genuine friendliness made a great vacation even better. The food was consistently very good, with plenty of variety and quality throughout our stay. We also enjoyed several of the activities offered by the resort. Mario’s water aerobics class was a highlight and provided a lot of laughs and fun. I also participated in the guacamole demonstration with Alan, Andrea, and Lucia, which was both entertaining and informative. We upgraded to the Preferred Club and were glad we did. The additional restaurant access, lounge amenities, and reserved beach area added to the overall experience and provided some nice extra touches throughout our stay. The resort itself is beautiful. The grounds are meticulously maintained, the lush tropical landscaping is stunning, and the setting feels peaceful and relaxing from the moment you arrive. The only real downside was the sargassum on the beach, which was particularly heavy during our visit. However, this is clearly a natural issue beyond the resort’s control. To their credit, the staff worked tirelessly throughout the day to remove as much as possible and keep the beach looking its best. The exceptional staff, great food, and overall experience made this a memorable birthday trip. Perhaps the best compliment we can give is that before our vacation was even over, we were already discussing a return visit. We would not hesitate to come back and would happily recommend Secrets Akumal Riviera Maya to others looking for a relaxing getaway with outstanding service.

Everyone on your staff were the nicest people. Karen our concierge and beach waiters Hose’ and Diago and Francisco ,Agustin,Alejandro and bartender Ivan at the pool and Baracuda bar were fantastic. At the Seaside,Jimmy the manager was awesome as well as Alberto, Gil,and the chef and Sylvester were great we ate breakfast there every day. Snorkeling we had Oscar and Mario super time very nice. Franco with security and Alexa the hostess at Seaside were great. We thoroughly enjoyed our trip and plan to return soon.