Hotel Rivijera

Arrived but no room ready and had to wait till mid day the next day to relax and unpack. Amenities extremely poor. No tea and coffee/ refreshments in the room. I got back from a 13hr trip and asked for a coffee, was told no because they only had expresso!! You can only have a flat white at breakfast!!! The first room they put us in had paint peeling from the walls and more like a cell than a room I'd paid 1700 for. I won't recommend this hotel for couples as you can't get into the pool as so many unsupervised kids doing what they want and very unsafe things. I won't be back, a beautiful country but not the friendliest. A smile costs nothing but some could be arrogant and downright rude. This has been the worst holiday ive ever been on.

I booked with On the Beach in March. Arrived hot and tired - room ‘not ready’. Staff rude and unhelpful for several hours. Finally shown to a substandard room.( described and 4 * hotel!) Electrical sockets hanging off wall, light fittings with no bulbs or cover. Hotel said it might take hours to mend and no other rooms available. It was evening and in the end I had to leave and found alternative accommodation. The worst hotel experience ever either rude and dismissive staff.

Except for the location absolutely awful dirty worn out derelict buildings no lights overgrown food was awful flies all over it did not have a decent meal at all beautiful country but awful hotel no customer service rude reception bloody awful food