Hotel Rivijera

I booked with On the Beach in March. Arrived hot and tired - room ‘not ready’. Staff rude and unhelpful for several hours. Finally shown to a substandard room.( described and 4 * hotel!) Electrical sockets hanging off wall, light fittings with no bulbs or cover. Hotel said it might take hours to mend and no other rooms available. It was evening and in the end I had to leave and found alternative accommodation. The worst hotel experience ever either rude and dismissive staff.

Except for the location absolutely awful dirty worn out derelict buildings no lights overgrown food was awful flies all over it did not have a decent meal at all beautiful country but awful hotel no customer service rude reception bloody awful food

We chose this hotel based on the photos, but the reality was completely different. The location was great — just about 50m from the beach. The first room had a bad smell, no towels, a broken fridge, and non-working air conditioning. My wife even found broken glass on the floor. The second room was slightly better, but still dirty and poorly maintained — damaged walls, a cracked shower splash panel, and again, no working fridge or AC. We were told the air conditioning would start working on June 1. It never did. Cleanliness across the hotel was unacceptable. In the restaurant, plates, cups, and cutlery often had visible stains. The pool area was also dirty and poorly maintained. The final “highlight” — we requested takeaway breakfast in advance, confirmed it the day before, and on departure morning there was no staff and no breakfast. The only positives were the balcony and the restaurant staff. Food was tasty as well even though the variety wasn't great. Everything else felt worn out, misleading, and far below any 4 star standard.