Radisson Resort Ruza Vjetrova

Beautiful stay, but a disastrous aftermath – Management breaks promises! We spent our holiday at this resort in May. The resort itself and the local staff are generally really great. However, on the day of our departure, a major issue occurred: the hotel staff misplaced our ID documents, which caused us to miss our flight and incur significant extra costs (new flights, car rental rebooking, etc.) amounting to over €860. The manager on site, Mr. Vukic, was initially very polite, apologized multiple times, and explicitly promised that the hotel would cover all the expenses. We submitted the receipts and documents via email immediately afterward. The problem: For weeks, neither Mr. Vukic nor the general management has responded to my emails or reminders. They are simply ignoring the issue. If you make a mistake, you have to stand by it. Such behavior is completely unworthy of a supposedly upscale resort. Until this financial damage is settled, I unfortunately cannot recommend this place. Very disappointing.

Guest hospitality and comfort are incredible.

Drawing on my own professional experience in the hotel industry and experience from visiting different places, I can confidently say that Ruza Vjetrova is a truly exceptional resort. The breathtaking setting and overwhelming sense of peace and tranquility are simply unmatched. The staff are consistently professional, attentive, and always willing to go the extra mile to ensure every guest feels welcome. The entire resort is impeccably organized and thoughtfully maintained. The rooms are warm, inviting, spotlessly clean, and boast spectacular views. Both breakfast and dinner offer an impressive selection of fresh, delicious dishes that cater to a wide variety of tastes. Ruza Vjetrova is a place where everyone can find something to enjoy. Ruza Vjetrova holds a special place in my heart, which is why I have been returning for more than 15 years. Every visit reminds me why it remains one of my favorite places in the world. Quite simply, heaven on earth.

The hotel grounds were amazing and a lot of options of thinks to do in the hotel. There is 2 swimming pools 1 of them being an adult only pool. So you can relax with out kids splashing you The room was lovely with a beautiful view of the sunset The breakfast was really nice and as someone who doesn’t eat pork there were so many options for me to eat I ate at all the restaurants on site in my opinion the from “best to worse”: 1) Borovina bar (sea food mainly) 2) Sunkiss restaurant (kids mainly) 3) Mediterranean restaurant (buffet) The staff were incredible and will go out of their way to help you (I felt sorry for them as some of the others guest were extremely rude and obnoxious) The downside for me unfortunately was the smell around building 1 was quite bad due to the septic tanks nothing that could be done unfortunately it’s just one of those things. All in all it was an beautiful relaxing stay and I would definitely return Thank you all

Very disappointing experience. Not all rooms look like advertised. Management is rude, service is bad. Breakfast and dinner are horrible. Don’t opt for half board, better to eat somewhere else.