Shalom Kazimierz

Basic accommodation but clean and in a good area for exploring Krakow. As a 70yr old it was a little trying to get my suitcase to the 3rd floor without a lift but my fault for not specifying a lower floor. Everything went as planned although at no time during my stay did I ever see any staff at the reception desk.

I left a review on here in September 2025. Please read it / Also the 2 recent reviews on breakfast / I agree wholeheartedly. I emailed them after my stay - still waiting for a reply and have stopped holding my breath

The only positive with this venue is the housekeeping staff. Do not pay for breakfast, and do not believe the pictures. You will receive some vouchers for the rubbish place next door. The menu is ridiculously limited. If you would like butter, an extra slice of bread, juice or more than one cup of coffee or tea, you have to pay extra. Save your money and walk across the street. For 1zt more than the price for this travesty, you will receive a full breakfast buffet without hidden costs. There is no bar or restaurant on site as they claim (there are a million of them in the area), no ventilation in the rooms, and the spa is just a phone number you have to call. Good luck trying to book anything through it. The rooms are not soundproof, noisy as hell during the weekend evenings,no smoke detectors in the rooms, and the standard appartments are not the same. Room 21 and 23 were supposed to be the same, same price, but 21 was half a size bigger. Book anywhere else than here!

There are positives as well, but I need to start with the following: All the pictures of food are NOT a representation of what you should expect when you stay here. If you book a room with the breakfast option, you will receive a voucher for Finca Brunch cafe on the corner of the building. Again, do NOT waste your money! The menu is ridiculously limited. You won't get any butter with your bread, if you want more than one slice, it will cost you extra. If you would like a glass of juice, that's extra. The only option that is included, is one cup of tea or one cup of coffee. This is by far the worst breakfast service I've ever experienced in all my years of travel! The "standard" appartments are not even remotely the same size. One room was large and spacious with furniture, the other one, which had the same price, was tiny. The positives are that the rooms are nice and clean, the fridge is cold, and the service by the housekeeper is great! The information needed to get into the building on arrival were also clear, the wifi is fine and the beds are comfortable. However, there is no ventilation whatsoever. There is a kettle and they do stock up with tea and coffee as well as water. The reception area is cluttered with brochures, and the so-called spa information is only available in polish. There is no actual spa on site. The venue does also list convenience store on site which there is not (it's only a 6 minute walk to a shop, but that is not the point) wine/champagne which makes no sense as theres no one here to provide it, and we couldn't for the life of us find the safe. The rooms are not soundproof. The location is fine. Attractions are pretty much in walking distance and there are a lot of restaurants and bars close by.

This hotel was a complete fabrication. Firstly, it was far from peaceful, as you are surrounded by bars and restaurants, so the noise from the street goes on until the early hours. There is nobody at reception let alone massage. We had to call a phone number to be sent an access code to let us in the building and our room. There is no restaurant and no bar. It would be impossible to get room service as there are no staff on the property and no phone in the room. Despite this, although a lick of paint wouldn't go amiss, the rooms were comfortable and functional.