Whales Bay Hotel

we really enjoyed staying in this wonderful hotel with the beautiful views from balcony, living and bedroom. The pool is gorgeous. We subtracted one star because the hotel's gym is non functional. none of the machines are operational and with the amount of rainy days we had, we would really have appreciated a working gym. Besides that it was perfect. Nice kitchen, beautiful apartment.

Grate location overlooking the ocean. Getting around was easy - though a hire car is essential. The apartments and common areas are all kept very clean. The staff were wonderful, particulalrly those on reception. The steam, sauna and hot tub were the highlight of our stay.

We stayed at Whales Bay Hotel for 8 nights in September 2024 with our 3-year-old son. The staff was incredibly helpful and accommodating, even before our arrival, helping us adjust our reservation to match our flight arrival time. Once there, we found a spacious apartment with everything we needed for cooking. The rooms are large and there's plenty of storage. With our child, we enjoyed the pool, the playground, the golf area, and the game room. I would recommend this hotel to any family looking for a comfortable and well-located place to stay. We were truly delighted with our stay on Sao Miguel!

Wonderful property. Very close to the ocean. Spacious, modern- plenty of room with two teens. Beautiful pool. Just 20 minutes out of the Ponta Delgada city center. Susanna was highly attentive to our needs, even helped us with restaurant reservations. Highly recommend.

There were so many good things about Whales Bay. We stayed in a 2 BR, 2 bath penthouse apartment with a full kitchen and wrap around balcony with an amazing view of the ocean. The pool and grounds were lovely and the staff went above and beyond in making recommendations on what to see and where to eat. However, of the 4 pieces of gym equipment, 2 were broken. The jacuzzi was not in service. Within the apartment, the couch fabric was peeling off and hot water was sporadic. Several times we had to heat up water in the kitchen and pour it into the bathtub in order to take a bath. I appreciate that they are using solar panels to heat the water but there needs to be a backup system (I had to take a cold shower the morning we left.) The location was about 20 minutes from the action of Ponta Delgada and within an hour of all the beautiful sights of Sao Miguel. Even though Whales Bay could use some updating, I would stay there again.