Whales Bay Hotel

Grate location overlooking the ocean. Getting around was easy - though a hire car is essential. The apartments and common areas are all kept very clean. The staff were wonderful, particulalrly those on reception. The steam, sauna and hot tub were the highlight of our stay.

We stayed at Whales Bay Hotel for 8 nights in September 2024 with our 3-year-old son. The staff was incredibly helpful and accommodating, even before our arrival, helping us adjust our reservation to match our flight arrival time. Once there, we found a spacious apartment with everything we needed for cooking. The rooms are large and there's plenty of storage. With our child, we enjoyed the pool, the playground, the golf area, and the game room. I would recommend this hotel to any family looking for a comfortable and well-located place to stay. We were truly delighted with our stay on Sao Miguel!

Wonderful property. Very close to the ocean. Spacious, modern- plenty of room with two teens. Beautiful pool. Just 20 minutes out of the Ponta Delgada city center. Susanna was highly attentive to our needs, even helped us with restaurant reservations. Highly recommend.

There were so many good things about Whales Bay. We stayed in a 2 BR, 2 bath penthouse apartment with a full kitchen and wrap around balcony with an amazing view of the ocean. The pool and grounds were lovely and the staff went above and beyond in making recommendations on what to see and where to eat. However, of the 4 pieces of gym equipment, 2 were broken. The jacuzzi was not in service. Within the apartment, the couch fabric was peeling off and hot water was sporadic. Several times we had to heat up water in the kitchen and pour it into the bathtub in order to take a bath. I appreciate that they are using solar panels to heat the water but there needs to be a backup system (I had to take a cold shower the morning we left.) The location was about 20 minutes from the action of Ponta Delgada and within an hour of all the beautiful sights of Sao Miguel. Even though Whales Bay could use some updating, I would stay there again.

We stayed one week on the third floor penthouse. The hotel is in a very quiet location and very well located on the Island. They even call you to schedule cleaning for next day at the time works for you. They also have a car rental service which worked well for us. Since they deliver and pick up from the hotel, so you save time not standing in line at the airport. Most of us feel more comfortable not to drive after a long flight and on the day of departure. We will stay there again. The whole team is friendly and you feel well cared for.