White Exclusive Suites & Villas

Hier is een natuurlijke Engelstalige review: A beautiful restaurant in a stunning location. The setting is absolutely gorgeous and the food was excellent. We genuinely enjoyed our dinner and the overall atmosphere. Unfortunately, the service didn’t match the quality of the food or the venue. The staff came across as rather unfriendly, even a bit grumpy at times. That’s a shame, because at a place like this, especially with premium prices, you expect hospitality to be just as exceptional as the cuisine. Overall, it’s definitely worth visiting for the food and the spectacular setting, but I hope they pay more attention to the guest experience in the future.

We had an absolutely fantastic stay at Residence Azores by White Hotel. We stayed in one of their brand-new private villas, just a one-minute walk from the main hotel. There are only five villas, and I believe we were among the very first guests to stay there, which made the experience feel even more special. The level of service was exceptional. The concierge team went above and beyond to make our stay effortless—from arranging rental cars to be delivered and picked up directly at the villa, to booking restaurants, delivering breakfast every morning, and helping with every request in between. They were incredibly responsive, attentive, and genuinely cared about making us feel comfortable. It truly felt like a luxury experience with the warmth of being at home. The villa itself is stunning. Everything is brand new, beautifully designed, and finished to a very high standard. The interiors have a sophisticated, modern aesthetic with elegant finishes, comfortable furnishings, and a warm, relaxing atmosphere. Outside, we loved having our own private hot tub, which we used every day, as well as the pool, which was perfect on the warmer afternoons. The location in Lagoa was ideal. It made an excellent base for exploring São Miguel, with most attractions an easy drive away. There is also a convenient mini market just a couple of minutes' walk from the villa and a larger grocery store only a few minutes away by car. The only small issue we encountered was that the hot water pressure in Villa #4 was inconsistent on a couple of the showers. Given that the villas are brand new, I suspect this is simply the kind of minor adjustment that comes with opening a new property, and I'm confident it will be resolved quickly. Overall, we couldn't have been happier with our stay. The combination of beautiful accommodations, outstanding hospitality, and an excellent location made this one of the highlights of our trip to the Azores. We would happily return and highly recommend Residence Azores to anyone looking for a luxurious, private, and relaxing stay on São Miguel.

Location is fantastic! Views, the decorations, presentation were fantastic! I’m not talking about the villas but only the dinner experience on the spot. Very slow. Food was not at the point required, had to go back. Was ok, not wow experience. Crazy thing (as for Portugal in general), was bringing the bill with 10% tip “included”, if we agree, but it’s “included”? Very centric on American tourist. Place and views make sense, service is not famous, considering the place was empty 🤷‍♀️

This was a return trip for us to White, as we had visited 6 years before and vowed to return. This time around, White was owned by Singular Resorts, and although some things had changed (new eating space, addition of a hot tub on property, more structure in terms of reserving the workout/yoga space, etc.), thankfully much remained the same. This time around, we stayed in a much nicer Ocean Suite on the second floor, and like other reviewers, this room is far superior to the Unique Suites and worth the splurge. Also like other reviewers, our praise of the staff cannot be overstated - Anna, Hugo, Emma and everyone else were friendly, helpful, and all around amazing and the staff truly is the star of the show at White. Although in hindsight we wish we had considered splitting our time with the other Singular property on Santa Barbara beach/North side of the island, White really holds a special place in our hearts, and the waterfront location is simply second to none and to my knowledge cannot be found anywhere else on the island. Also, the addition of the Logoa walking/jogging path nearby is wonderful since White has no workout facility. The food was really excellent (albeit limited in variety), with the aged meats and fresh Azoran yogurt stealing the show. Thank you again White for yet another perfect experience!

We recently held My son’s wedding at the property and spent 4 nights there, both in the hotel and the Villa. I was in the main hotel in the ocean suite and it was wonderful. My windows opened out to the sea. You could hear the waves crashing on the rocks all day and night- even with the windows closed- so relaxing. The staff went above and beyond to accommodate us with genuine smiles and helpfulness! (They even helped to zip up my dress for me!). The amenities- Voya products- smelled heavenly. I had a living room and a full kitchenette. The breakfasts were delicious. We held the wedding at the Villa and a large part of the family stayed there. It was spectacular! It also looked out on the sea and was huge and well appointed. There is an infinity pool and a special suite with private hot tub and courtyard. I would go back in a second! I can’t say enough good things!