Catalonia Royal Bavaro

Garbage. Staff cannot function in English. 35 minutes to check and not busy. Horrible. All in but there are 2 tiny beer in fridge. You ask to have 6 sent and they say no. There is a limit. Next- the locals all seem to be here. It’s the party hotel. Really awful experience. Arrived on 28th for 7 days. Will leave on 30th. Couldn’t tolerate it for a week.

Very good no problems at all great value great staff very clean value for money recommended

I went with a group of 6 people and we had privilege deluxe rooms (Villa 36 and 38). In Villa 38, there was no air conditioning, and when we told the hotel the next day, they said it was getting fixed. Our room was 26.4° C/79° F with much humidity! After day 2, they once again said they were fixing it and "couldn't possibly move all of the people out of the villa because of no air conditioning." When the group organizer said she would hate to give a poor review, they suddenly found another room for us. (After looking at a Facebook group for the resort, I found out that the a/c had been out for more than 2 days prior to our visit!) The other person in the same Villa not only had no a/c (and was told to keep her slider and room door open to allow for the breeze to go through--in a first floor room!), but she found worms crawling throughout her toilet paper. She called the front desk and they sent an exterminator who sprayed the bathroom area with Raid--while all of her toiletries were out on the sink area! After much ado, they moved her to a room in the next villa at 1:00 am. The next morning she couldn't get into her new room because there was an issue with the door lock. Another person couldn't get her door to open after she used her pass unless you held an electronic piece that was falling at the top of the door (she is only 4' 10"!). The food was mediocre, and twice we were given the incorrect meals. The drinks were tasty but didn't contain much alcohol. I heard so much about how friendly everyone there is, but I can count on one hand the smiles we received. In addition, there are stray cats and dogs not only on the beach, but throughout the property including the restaurants--we had a dog sleep under our feet one night. One of the cats had a huge sore on its back and kept licking it in front of me. This was my fourth resort in 4 years--it cost the most and was the worst of the 4.

The hotel rooms are very dated unless you upgrade to a higher class of room. The food was very good except when ordering steak. On three separate occasions, in different restaurants, the steaks were ordered medium well, but they came out very rare as in raw! Once you sent the steak back, they came out at the perfect doneness. Clearly, the chefs were rushing the order to match when the other people at the table did not order steak. This is not acceptable. Vaping, smoking of cigars, and cigarettes is allowed everywhere except in your room and the restaurants. The smoke got overwhelming in the public areas. Catalonia needs to revisit this policy and ban this outright or limit the vaping and smoking to certain areas. It got very bad at all of the pools on the Bavaro side and the Royal side. Drinks were good. They were not watered down. We did not have any maintenance issues but other people has major AC problems. Usually they were taken care of the next day. The biggest problem at the Royal and Bavaro side was the dogs. They would roam on the beach and throughout the property including in the restaurants. Staff would do nothing to chase them out. There are also cats on both properties. They were no problem at all. But one night we came across two dogs that was ready to tear apart one of the cats. We stepped in and chased the dogs away. One of the cats had a severe chuck of skin showing where it had been attacked by the dogs. This is not acceptable and the dogs need to go. The best part of the Royal and Bavaro is that the employees were all very nice and pleasant to deal with. Yes, there was some communication issues since I do not speak Spanish but nothing major. The best team member was Kenia, the hostess, at the main buffet. She was so welcoming all the time no matter who was getting mad. Jessica, bartender at the main pool Bavaro side, always went out of her way to make us feel welcome. Then you have Ashly, drink server, at the adults quiet pool. Another outstanding team member that was smiling and enjoying her job! Would I stay here again? Yes I would. Many people staying here have been coming back for 20 years. I highly recommend this resort as well as the Bavaro side.

Ana from reception was very sweet with big personality. Her smile was first upon arrival and last when we left. She was very helpful and patient with us using the restaurant app. She spoke slowly so we could understand her