Dreams Flora Resort & Spa

We're had an amazing time nothing like spending time with my parents me hubby mom ,dad, l8fe is too short so it is very important to us

Check in was swift and relaxing…… but we were preferred club. Lovely check in lounge with bar service and snacks available, ideal after a long journey. We were located a room in patio 7 and this was a great location. Room was very clean, very modern. Daily cleaning service was good and they even came in during the evening for turn down service. The one annoying thing I found was that they would knock on the door at 21,30 each night asking if we needed towels, not an issue for most but we have 2 small children who would be in bed. After a few days of this I put the do not disturb sign on the door. The resort overall is beautiful, pool areas and gardens are well kept and always clean. We did complain after 2 days of being at the hotel as the meals we had were served to us cold. Once I complained they immediately acknowledged our complaint and then went above and beyond to ensure we were happy…….we never had an issue again. In my opinion I don’t think the food or drinks served were 5*. Even though we were preferred club they didn’t use branded drinks and used local 90% of the time. I feel that they could have a cafe down by the pool areas, going back to near to the reception area was really annoying. They did have ice cream down by the beach grill but it was like soup most of the time. Preferred club was a bit pointless as they just let everyone in all areas, so for those like us who paid extra felt a bit out of pocket. This really needs to be enforced, I did raise this but they said they do, we only saw one guy asking a family to leave the preferred area once. The staff were all excellent and did look after you well, always happy and would always say hello, We would return but I think it’s more of a 4 * hotel rather than 5*

Although We're there for a wedding of my nephew & niece, place looked nice, small /boutique compared to other places We've stayed in Punta Cana, service was 50% excellent & 50% very poor (like they were doing you a favor). What disappointed the most is that 3 rooms of 11 , of our group, had items stolen from luggage (from money to prescripition drugs). Our room was awful (looked beautigul though). Phone did not work from 1st of june throug 5th of june) We left on the 7th. At some point, coffe machine/outlets did not work + wi-fi. Cleaning services we've cancelled after the 2nd trying (as we got there room was not really cleaned). Horrible cleaning service. Anyway, I'm here to alert whomever wants to stay there, keep your "important stuff" in the safe or in a locked luggage sadly. This is one place that I will never go back.

Dreams Flora and Resort was better than I expected it to be. The staff was superb and the variety of food and drinks were great!

We went for our family trip, so there was 15 of us ages ranging from 12-80. Typically we are Riviera Maya people but upon recommendation of the DR and the resort we thought we’d give it a try. Initial reaction when we arrived- gorgeous, but as we settled in we began to notice little things that made a big difference to our family. The main issue was the combination of the theater and the lobby- we love to sit in the lobby after dinner to play card games and have some drinks. With the setup at the Flora this was not feasible, it was beyond loud with no where to go to escape it and be close to an open bar. This was especially hard on my 80 year old father in law, who could turn down his hearing aids but then he missed out on family conversations. It may not seem like a big deal to others but this is a huge deal and a family tradition for us so it was disheartening. The rooms were just okay, our floor were fake wood and warped in multiple areas, a couple members in our group didn’t even get room service until day 3. Also by day 4, two of our family members became violently ill, with 3 more following suite the next day. Two of our family members broke out in skin conditions and one developed a UTI. We did an excursion through the hotel- we were told it would be 4 hours total, when we got to the location they told us it was 6 1/2 hours total and half our members would go home at different time?! When we booked it at the hotel we made it known we had 6:00 dinner reservation for my father in law’s 80th birthday, that we were assured we’d be home well in time for, but we weren’t, not even close. The grounds were gorgeous, there were some staff members we adored Beyoncé I’m looking at you, but needless to say we will not be returning