Dreams Flora Resort & Spa

Staff were incredible and attentive - always smiling! Food was good but could have been better for a 5-star resort. The grounds were beautiful - well manicured, lots of beach chairs, and gorgeous mood lighting at night. Entertainment was good - the Circus show was excellent though. The waterpark was so much fun and had a great variety of waterslides. Overall, the resort was really nice and a great place for a vacation!

We recently stayed at Dreams Flora Resort & Spa for the second time, and overall, we still really love this resort. What We Love The resort itself is absolutely beautiful, with clean, well-maintained grounds that make it feel relaxing and upscale. It’s also a great size—large enough to have plenty to do, but manageable enough to feel comfortable letting older teens explore in groups without much worry. The nighttime entertainment continues to be a standout. Unlike many resorts that quiet down after dinner, there’s always music and energy near the main bar, with people dancing every night. This made it especially fun for our large group. The newly added beach party was also a big hit. We traveled with 15 families, and everyone complimented the choice of resort—overall, it’s a great option for groups and families. Food & Dining Food was a bit more mixed this time around. The Barefoot Grill has unfortunately gone downhill since our last visit. On our first day, we arrived in the late afternoon and grabbed food there, and it was not a great experience—spills weren’t being cleaned up, and the food quality just wasn’t what we remembered. We only ate there twice this trip, compared to almost daily on our previous stay. For gluten-free dining, the restaurants do a nice job with clearly marked menus, which we really appreciated since my daughter is gluten-free. However, the buffet is a bit more challenging. While there is a designated gluten-free section with bread, muffins, and cereal, much of the buffet leans heavily toward items like pancakes, waffles, and donuts, with fewer gluten-free options overall. That said, there are still reliable choices like omelets and eggs. One thing worth noting is that by the end of the week, several people in our group experienced some definite stomach issues. Nothing severe, but enough to feel off and impact the overall experience. Since it affected multiple people, it’s something the resort may want to take a closer look at to ensure consistency with food quality and handling. Service Most of the staff were friendly and welcoming overall. Service felt a bit more relaxed compared to a recent trip we took to Mexico last month, especially when it came to drink service. While servers were around at times, it wasn’t very consistent, and the level of attentiveness varied throughout our stay. Over the course of the week, we were only offered or served drinks a handful of times, which felt a bit limited compared to what we’ve experienced at other resorts. Area for Improvement One of the biggest disappointments was with cabana reservations. We had been promised a cabana on a specific day and even received a voicemail confirmation, but when we arrived, the reservation had not been properly recorded. We were told they would let us know if there was a no-show, but no one followed up, and the cabanas sat unused for much of the day. This was especially frustrating with multiple families involved. Unfortunately, it was the weakest customer service experience of our stay—there wasn’t much acknowledgment of the mix-up, no real apology, and no effort to make it right. Overall Despite a few hiccups, we truly enjoy this resort and had a great time. It’s a beautiful, fun, and family-friendly destination that works especially well for larger groups. With a few improvements in service and food consistency, it could easily be a top-tier experience again.

The staff were all friendly and welcoming. The interactions seemed natural and genuine. I noticed them kidding around with each other which reflects well on the work atmosphere. The staff seemed kind natured, didn’t appeared forced. The grounds are beautiful. We appreciated all the flora- trees, flowering trees and flowers. Liked the meandering paths, enjoyed the flow. We were very pleased with our room location in Patio 7, the swim out and quiet, serene surroundings. We particularly chose this resort because we were traveling with family with young children for the water slides, which were fun! We stayed in Patio 7 in the Adult section in a swim out room. We thoroughly enjoyed the location and quiet atmosphere. Very clean and excellent Housekeeping. We asked some items which they delivered promptly and more than we asked for. We have stayed at other swim outs where we found the rooms had a mold smell in Dreams La Mareas, not here. The preferred lounge food didn’t meet expectations. The Bordeaux (felt like a high end location) and Himitsu speciality restaurants were quite good but the “show” wasn’t on par with previous Japanese restaurant experiences. We feel the food quality at The Seaside Grill was just ok. There wasn’t any octopus or lobster and even the steaks weren’t as good as the Steakhouse at Dreams Cap Cana ( I stayed there in December 2025). The overall decor wasn’t as interesting because it was open.

TLDR; If you care enough about your money to dig thru endless reviews, this is not the place for you! We spent over $10,000 on a 6-night family vacation here expecting a high-quality all-inclusive experience, and unfortunately it fell far short in multiple core areas. Room & Noise Issues We specifically paid a premium for adjoining rooms to accommodate our family, but were initially placed directly next to the main stage. Nightly shows ran until around 10pm (which was fine), but then loud DJ music continued until midnight or even 1am. The bass was so intense you could feel it in the room, and even our kids could clearly hear and recognize songs. Sleep was extremely difficult for the first three nights. After repeated complaints, we were finally moved—but had to vacate our room early with no replacement ready, leaving us without access to a room for a large portion of the day. Cleanliness & Maintenance The rooms had ongoing pest issues. We understand it’s a tropical location, but finding multiple centipede-like bugs daily—and even a dead lizard in the room—was unacceptable. The new room was better in that regard, but even then, the beds had sand in them upon arrival, suggesting it hadn’t been properly prepared. Food & Dining Experience (Major Issue) This was one of the biggest disappointments. Food quality was consistently poor across the resort. Buffets were low quality, often stale, and at times appeared to be reused items. Even our kids struggled to find basic things to eat—which says a lot. Dining logistics were equally frustrating. Restaurants didn’t take reservations but still accommodated large groups, leading to 90-minute waits for dinner. Staff couldn’t provide wait times and often just told us to go to the buffet instead. Specialty dining (like hibachi) was fully booked for our entire stay—we only got in after complaining, and that was on the final night. On New Year’s Eve, we were told we couldn’t eat until 9:30pm (with no other options available), and when we arrived, food stations were empty until we escalated the issue. There were also concerning food handling practices—missing serving utensils (told to use others), food sitting out with flies, and even foreign objects found in our kids’ food. While we didn’t get sick, it was definitely a concern. Service & Staff Service throughout the resort was poor. Staff often seemed disengaged or outright rude. Basic things like getting towels were a constant issue, and requests were met with resistance. We were repeatedly pressured to attend timeshare presentations, even after saying no multiple times—it became uncomfortable and frustrating. Staff were frequently on their phones (even FaceTiming) while preparing food or drinks, which was surprising for a resort at this price point. Pool & Amenities The pools were shockingly cold—essentially unusable. Despite warm weather, our kids couldn’t stay in the water for more than 30 minutes and were visibly cold when they got out. Swim-up bars were often empty, which we’ve never seen at other all-inclusives. For a family-focused resort, this was a major letdown. Bottom Line: This resort did not deliver the level of quality, service, or experience expected for the price. Between the noise, cleanliness issues, poor food, lack of service, and unusable amenities, it was a frustrating experience overall—especially traveling with young kids. We travel frequently and understand that no place is perfect, but this fell well below expectations for a resort in this category. I would not return and would not recommend it.

Overall, beautiful grounds and excellent housekeeping, but long food wait times and limited value for Preferred guests. We travelled with family in March as Preferred guests. For context, we’ve stayed mostly at 5-star resorts in Turks & Caicos, Jamaica, Fiji, St. Lucia, and the Bahamas, so my perspective is based on those experiences. Since this property isn’t marketed as a 5-star resort, I’ve tried to keep the comparison fair. Grounds & Cleanliness The resort grounds are beautiful and very well maintained. Everything felt clean and well cared for. Some reviews mentioned mosquitoes, but we didn’t experience any during our stay. Service Staff were friendly and helpful. Our concierge/butler, Will, was excellent. He was responsive on WhatsApp, proactive about checking if we needed anything, and always pleasant to deal with. That said, the value of the butler service is questionable, since most requests were things like ordering room service or asking about restaurant hours. These things could likely be handled by a front desk. Rooms & Housekeeping Rooms are clean but a bit on the smaller side. The housekeeping was outstanding. Daily cleaning and turndown service were excellent, and the minibar was always restocked. Honestly some of the best housekeeping we’ve experienced, even compared with higher-end resorts. Preferred Lounge The Preferred lobby/lounge area is a nice space with sandwiches and quick bites available during the day. The only downside is that the food selection was the same every day. Beach The resort does a good job clearing sargasm from the beach. There was still some seaweed in the water, but it was still swimmable and enjoyable. Food & Restaurants Food was the weakest part of the experience. The buffet food quality was the lowest out of all restaurants there, and dishes often came out lukewarm. Even tea was usually not served with proper hot water. The best meals we had were at Portofino and the Mexican restaurant. Another challenge is that restaurant reservations are not allowed, which meant waiting up to an hour for breakfast or dinner during busy times. Because of this, we often chose the buffet simply to avoid long waits. Preferred Upgrade – Worth It? One thing that was confusing is that Preferred areas (pools and beach sections) are not enforced. There were no wristbands or identifiers, and anyone appeared able to use these spaces so not sure why anyone would pay for Preferred. The Preferred upgrade didn’t feel like it added much value. It would make more sense if there were clearer perks such as restaurant reservations, priority seating at the beach or poolside, or a dedicated Preferred bar. Resort Layout The resort layout is confusing, and there isn’t much signage to help guide you around. Even after several days it took some time to remember the best way back to our room. Kids & Atmosphere As other reviews have mentioned, there were a lot of kids around the resort. We have kids ourselves so it wasn’t a problem for us, but there were quite a few unsupervised kids running around, which could be disruptive at times. Something to keep in mind if you’re looking for a quieter or more adult-focused vacation.