Dreams Macao Beach Punta Cana Resort & Spa

We are seasoned travelers and have been to all of the Dreams resorts in Dominican Republic and Dreams Macao was the last to visit and by far the best!I had the pleasure to meet Mr.Alex Mendez the preferred club manager when requesting room amenities for our stay and he was on top of his game in making sure they were met and even checked in on us to make sure our stay was going well.Eribelto our charming butler was timely when asking for any requests or questions during our stay which was appreciated. As a family with food allergies we had no issues at all the entire time and the attention to detail was incredible.Food concierge Yanelys was not only sweet and kind but she also made sure all our meals were prepared properly.Melvin the chef at preferred oceana restaurant where we had our meals daily for breakfast and lunch made the most delicious food and we didn’t have one bad meal the entire 9 days of our stay.Diana the hostess at oceana always greeted us with a smile and asked how our day was going.We already miss her and all the staff including our waiters Elingthon and Francisco who made us feel like family.Jennifer and Patricia at the preferred bar made the best espresso martinis.Every single staff member was kind and friendly.Ask for Vilaire as your waiter at El Patio.He made our dinner a fun experience.The circus,magic show, fire show and Queen show should not be missed!The main pool had so many fun activities and even a water show that was phenomenal and we have never seen at any resort before.They had great games every day at the pool and even fresh coconut drinks.Victor who was part of the entertainment crew is a gem and has so much fun energy that it is contagious.Now the beach was our only disappointment.We only had two days where the water was somewhat clear to swim in.The rest of the time it was murky brown water which is expected at this time of year.The beach though was still enjoyable to look at the mountains and waves and we enjoyed our beach walks every day.The dogs and cats were never a bother and made us miss our pets at home.Coco cafe was also a huge hit every day.We did not have one bad dessert or drink they all were delicious.We cannot wait to return again and enjoy this fantastic resort.This resort checked all the boxes for us.Waterpark and lazy river was also fun and relaxing to float on our rafts.Dreams Macao is definitely not one to be missed!🏝️🙌🥰

My daughter, husband and I spent 11 nights here and it was just brilliant. We upgraded to the preferred club after doing a bit of research and we didn’t regret it. The rooms are large, clean and the beds are so comfortable, they are cleaned daily and all the cleaning staff were lovely and helpful. The minibar is stocked up and the room service we had whilst we were there was excellent too. Even the shampoo, shower gels etc supplied was really nice. The hotel grounds are just stunning, very well maintained and it’s lovely to see some of the wildlife there including small lizards and a couple of hermit crabs. The food was varied at the world restaurant, a lot of choice for the more adventurous and fussy children (like my daughter who mainly ate the pasta). The à la carte restaurants are also lovely- we weren’t that fussed about the Asian restaurant but we loved the Mexican and grill restaurants! The bars are all brilliant, a big variety of soft and alcoholic drinks and again the waiting staff are so nice and helpful. The beach is absolutely stunning, we stayed in the preferred area of the beach but the beach as a whole is lovely. We also rented the bodyboards and did some bodyboarding which was brilliant fun. The coffee shop was fantastic, the staff in there are so friendly and the coffee was superb. Miguel our butler was so helpful when we had to source some medication and really went out of his way. My daughter loved the water slides and lazy river too. Overall the hotel has a brilliant balance of everything and we are looking to return in a few months time.

It's portrayed as a family resort. However, without using child care there was no kid friendly activities without an up charge. The activities and shows looked good for adults only. My major complaints are the staff was very unfriendly, the pools closed early, and the food was not the quality you would expect. The beach seemed to be an after thought, not worth going in my opinion. If you are adults or there for a wedding I believe you will have fun. Another major drawback, there was no local cuisine or culture. On display.

We experienced so many issues during our stay it is hard to express them all here. But in gist: (i) we had significant issues with room noise (construction noise, housekeepers ignoring DND, phone calls from staff trying to upsell us at 8am, hallway noise (doors shelter no noise at all) (ii) the food program is weak and they don't tell you that upfront; there are no options for breakfast or lunch that are not a buffet; the food served is almost always room temperature (appears to be cruise-ship/banquet style mass service vs made to order; all meats are overcooked (medium well to well); limited options if staying more than 5 days (you'll have eaten at everything at least once) (iii) the rooms lack maintenance; we had issues with mirror lights not working; shower grates not installed; water leaking from our shower head and spraying the ceiling so the ceiling was falling down; our room wouldn't be cleaned until requested on select days; amenities wouldn't get replaced in the room each day; our lotion dispenser was filled with water; the coffee maker was missing from one of our rooms; hand sprayers didn't work or shot out all the time even when "off"; the clock was off by 45 minutes (in two different rooms) and couldn't be changed without a screwdriver and when maintenance did, they accidentally turned on the alarm; an area of one of the pools gets no filtration and starts to turn murky and green late in the day; and the list goes on... There are many other issues we had, of which some were reported and weren't fixed during out 8-day stay. Outside of that, our stay was fine. It's well worth $200 a night a room. It just isn't worth the premium due to many of the aforementioned issues. It's more akin to a Carnival Cruise than a more elevated experience in quality, food, and command of English (almost everyone of staff spoke very poor English)

Our family choose Dreams Macao for our annual family vacation this year. there were 9 of us ranging from 7 to 73 years of age. there was something fun for all of us. Check in went smooth and we were all able to get partial ocean view rooms next to each other which made it convenient for us. I agree with what most travelers have said about the beach (beautiful -no seaweed), hit or miss on the restaurants, very disappointed in the Buffets for dinner. The staff in the entire resort was amazing doing their job and more, always willing to help in any way. Sometimes they would run out of alcohol (vodka) and Diet Coke and Beer other then Presidente , happened 3 or 4 nights at many bars. The weather was very warm and sunny, and made our days enjoyable. Overall it was a very enjoyable time and we are glad we choose Dreams Macao. A very special thanks to Ramon who took care of all of our beverage needs in the room for all 4 of unites, A very Big Thank-you to Maria at the Pool Bar for all my beers with a few ice-cubes and taking care of my entire family, Happy Birthday! See you all next time!