Ocean Blue & Sand

We spent 11 nights at OBS with Privilege in 2 rooms in building 10. Rooms were fine, ac wasn't too cold but ok for us . Fridges were not restocked for most of the time we were there , even when we asked. We had a butler as part of the package , who is supposed to deal with any issues we had , book dinner reservations etc. We saw him maybe 3 times during our stay and he was useless with any problems that we had. I ended up booking all our dinner reservations as he didn't do any. The Privilege area by pool was great, clean , always loungers available and great service. You could also order lunch to your lounger. There are cabanas by beach , again great service and an amazing Tiki Bar , where the drinks are made from scratch. Drinks everywhere else apart from the piano lounge and sports bar weren't great. Very inconsistent and made with sickly sweet syrups. Food in the buffet was good and always a great variety, especially salads, but meat was always overcooked and dry. We ate in all the restaurants. Route 66 was terrible , Mexican, Italian and Steak house were good. Mike's was great , for snacks and drinks. The entertainment team were great and worked very hard. We did some fun activities including painting , paella making and various games. LeBron in particular was lovely and very friendly. The evening shows weren't great , but there usually wasn't anything else on if you didn't want to watch them. There was bingo every day at 7.30pm which was fun. The sea had sargussum while we were there , but we were aware that was going to be a possibility, so didnt really bother us as the pools were great. We have stayed at many H10 hotels in Mexico , Caribbean and Europe and have to say this was one of the worst Privilege ones we have stayed at. Staff were unfriendly , apart from a few. We didnt have any of the perks that come with paying extra for Privilege. Our Butler went AWOL. The lounge closed very early so couldn't go for pre dinner drinks there. The Privilege breakfast at La Marina was terrible. Staff were rude . Food was always cold as apart from eggs , everything is pre made and left on counter till someone orders it . No teabags for whole 11 days we were there , so had to keep taking from buffet to take with me. Also it is a very limited menu. Overall, the pool/beach area was great , lovely sandy beach and loungers available all day. Food was average, drinks weren't great and customer service needs improving. We wouldn't return to OBS.

We had an amazing experience… they need to fix their dinner reservations system but otherwise everything was good. Margaritas’s restaurant was 20/10 great food and excellent service.

We had the best experience with Javier each night in the piano bar. He took great care of us!

The Blue Moon restaurant was fantastic!

The staff was great and really interactive! Great pools and very pretty atmosphere! Played musical chairs and the staff made everything super comfortable and fun! Huge shoutout to Marbel she was the best!