Riu Palace Punta Cana

Rooms 1 out of 5: - mattress and pillow were were extremely uncomfortable, old furniture with stains (stains could have been easily wiped off, but nobody cared to do that i guess), door handles not fitted for doors and see through holes due to poor fitting, 2 steps separating the room are fall hazard with a potential for a serious bodily injury, thermostat with a mind of its own and unable to adjust, most outlets not able to use to charge phone. Had a fire alarm wake everybody up at 4am. It turned out to be a false alarm, however, no one came out to update guests. No communication system was implemented in case of a fire alarm which shows that the resort has no plans to procedures in place in case of an emergency, which brings my confidence of safety at the resort to 0/5. Food: 3+/5 Would be nice to see some hot peppers option among many grilled vegetables options. Drinks quality at bars: 2/5 Service: 5/5 at buffet if you tip them. Beach 5/5 No enforcement of quite time after 11pm. Water park: dirty stairway and water

Excellent holiday, make sure you take plenty of tip money as that will give you outstanding service! :) Perfect location excellent hotel

Great vacation spot with or without the family. Staff was great, food staff was excellent. Couples massage was awesome. I just wish their description noted that there was champagne for after and to bring a suit to enjoy the spa.

The hotel grounds were very nice! The rooms were dated and musty smelling. Pools were amazing, beach was great! Amazing amenities, food was good, staff was very friendly!

We had an excellent stay. The staff are top notch. Super friendly. Incredibly helpful. They make you feel like they actually care. The restaurants are good. The buffet is has many options so everyone should be able to find things they like. Beach is beautiful and there are always chairs available. Swim up pool was super fun and the bartenders and waiters were funny.