Riu Palace Punta Cana

Location is close to the beach.. nothing else within walking distance. Rooms are average only difference between junior suite and superior suite is the view which still isn’t much. 2 adults and one child, Child’s bed not made up when we arrived. Main buffet restaurant is a free for all at evening meal time! Chaos, dirty tables, staff hit and miss on attitude and attentiveness. Evening entertainment is horrendous, Spanish singers or poor stage dancing to music. Themed restaurants Ok but on first come first services basis! Not much to do apart from sun bathe. Pool is dirty with dead flies and rubbish floating about in it so clearly not cleaned enough. Toilets in hotel rooms horrendous and doesn’t flush properly so constant battle with the loo brush! No English TV to watch in rooms. Overall average hotel, wouldn’t really recommend and preferred the Riu hotel in Montego Bay, Jamaica last year.

Perfect stay at Riu Palace Punta Cana! Gorgeous beach, spotless pool, and delicious food across all restaurants. The entertainment team kept the energy fun day and night. But the real standout was our server Ruby—she anticipated our every need, remembered our orders, and served with the warmest smile. Exceptional hospitality from every staff member. We felt like royalty and are already planning our return.

Comparing this location to other locations, especially Riu Jamaica. Jamaica comprised of a multi-culture foods and entertainment, and more friendly engaging staff members. Riu Punta Cana is a nice location, but geared towards a elder population who go just wants to relax and eat.

We had very great experience in RIU palace Very good food, best entertainment and very clean rooms and area The pool was close to sea the location close to airport and the service was the best

I stayed at the Riu Palace Punta Cana from 7/29/26 to 8/2/26. The check-in process was the smoothest part of the trip. I had to kill a roach almost immediately after setting down my luggage in my room entering the refrigerator and everyday after until my trip was over. I had switch rooms with my niece so she could the the two beds since she was with her husband and daughter. Well, she had to kill a roach on the bed. Disgusting! My nephew also upgraded his room with a Jacuzzi that did not work. We were told you did not need a reservation for the restaurants, that it was first come first served. Well, we quickly found out that was not true. Every time we went to try and get a table they said they were full even though there were visibly vacant tables as we entered. We found out if we gave the intake person money they would take our room number to get a table for a later time. Mind you we paid for all inclusive stay. They had a theme night Pink Pool Foam Party. Don't even think about going. It was a mad house when you got there and it was super unsafe. If department of health or safety was there they would have shut them down. It was a nice thought but there were way too many people. The House keeping staff was no where to be found. Although I left a tip for someone I never saw. Ice machines on main floor only. Out of the way. I'm used to having one on every floor. The food was not that great. I was looking for more of a authentic flavor. It was too Americanized. It felt like it was their interpretation of international foods rather than the actual foods themselves. I emailed the complaint to the Riu and they told me they were not responsible for any of this since I booked my trip through JetBlue Vacations. Clearly they are responsible for their hotel not JetBlue. It was not JetBlue who had roaches in their rooms. Talk about being accountable!