Riu Palace Punta Cana

We went to celebrate our anniversary. The hotel was great and very accommodating, the staff was exceptional, and the entertainment was amazing. We will definitely go back.

This was our second time there, the food wasn’t as good as it was last year, just average. The service was great at the buffet, our favorite waiters were Antonio, Biembo and Ruth! They were always there to greet us and seat us, got our drinks right away!! The Italian restaurant was terrible, I had the cod, it tasted like tuna fish, definitely not cod! My boyfriend had the ravioli, he said they tasted fishy! The Steakhouse was ok, my boyfriend said his steak was fatty! Rooms were cleaned very good everyday. Our first week at the beach was very nice. Our second week sucked, (March 7-14) Tons of Spring Breakers, they completely take over the beach, they are loud and put their chairs practically on top of you!!! I thought this resort didn’t accept huge groups of Spring Breakers, but there was a group of at least 40 kids that sat right in front of us, that was the only thing that really bothered me on this vacation! The beach is very clean, hardly any seaweed. Javier and Brian always made sure we had drinks, they were awesome!

Staff seemed annoyed to help you, food was trash and almost not edible. Only good restaurant was the steakhouse on the beach. We debated door dashing it was that bad. And we aren’t picky eaters at all. The only good food was on excursions. Night life and entertainment could be better. It’s almost like you have to go off the resort which defeats the purpose a little. Would I try a Riu resort again, probably but not this one.

The property is beautiful. Very friendly staff! I reserved a Jr Suite, it's a no-frills kind of room. It was two single beds pushed together. When the shower ran, water would leak down the floor and flow toward the toilet. The sink area where the towels were was clearly water-damaged. Food options were good but often long wait times for restaurants.

This was the best experience I have ever had from arriving service to check in. The staff took care of everything made for a very smooth welcoming. I wish I could thank everyone who went beyond basic service. House keeping,pool service,pool bar,dinner staff at buffet,customer service in lobby,coffee service at lobby bar and general cleanliness of resort was way above what was expected. The whole staff including management staff did a superior effort to know what routine I had and always were ready to help. I am looking forward to probably going back there next March because of the EXCELLENT personal attention to detail. Thank you very much.