Riu Palace Punta Cana

Top resort with lot of amenities. A great multicultural and friendly athmosfera. Lot of restaurants with a top quality and taste. The beach is marvelous, the swimming pools. I have love all of Riu Palace.

I had the absolute BEST time at this resort. The STAFF did an AMAZING JOB! The food was great, the parties were fun, and the services was excellent!

Fifteen of us traveled to celebrate a bachelor/bachelorette trip. Between our group, we booked eight rooms. Five of those eight rooms had to be changed due to unacceptable conditions, including filthy rooms, bed bugs or insects, dirty furniture, non-functioning ceiling fans, backed-up toilets, broken telephones, and other maintenance issues. Our experience began the moment we entered our first room. It had supposedly just been cleaned, yet it smelled strongly of dirty water and sewage. Alcohol was still dripping down the wall from previous guests, the couch was stained, the toilet would not flush, and the ceiling fan did not work. In this climate, a working fan is not a luxury—it is a necessity. We were moved to a second room, where the ceiling fan also did not work. The front desk instructed us to wait until 2:00 p.m. the following day to change rooms. At 2:00 p.m., we were moved again—only to discover that the fan in the third room also did not work. After spending less than 24 hours packing and unpacking multiple times, Elizabeth at the front desk was finally able to help us move into a fourth room. Unfortunately, our problems did not end there. My wife woke up covered in bites caused by bugs in the bed (video attached). When we reported this to management, the “manager” offered only two solutions: change the sheets or have housekeeping clean the room. Neither option addressed the obvious concern that insects in the bed likely originated from the mattress itself. This response was completely unacceptable and demonstrated a shocking lack of concern for guest health and safety. After insisting that the issue be taken seriously, we were moved yet again to another room. This room had an air conditioning unit that rattled so loudly it was impossible to hear anything else. The manager stated maintenance was on the way, but after waiting over an hour with no one arriving, we had to locate the maintenance staff ourselves. As we approached them, we overheard them say in Spanish, “Let’s go before they ask us for something,” while attempting to walk away. We stopped them and explained that we had been waiting for assistance. After another lengthy delay, we were finally moved into our fifth room. While maintenance worked on the air conditioner with the door wide open, roaches entered the room (photo attached). To be clear, not every employee was at fault. The bartenders were friendly, energetic, and hospitable throughout our stay, and they deserve recognition for providing excellent customer service despite the obvious shortcoming However, the resort itself was an enormous disappointment. The food was poor, restaurant reservations required guests to stand in long lines with no guarantee of being seated, and the accommodations fell far below any reasonable standard for a resort of this price point. The parties and entertainment were enjoyable, but after a full day and night of activities, guests should be able to return to a clean, safe, and fully functional room. Instead, we spent our vacation repeatedly packing, unpacking, waiting on maintenance, arguing with management, and worrying about the cleanliness of our accommodations. This experience was completely unacceptable, especially considering the amount of money our group spent. We loved the local culture and the people, but this resort failed in nearly every aspect of hospitality. We are extremely disappointed and are honestly relieved to be leaving. I will continue to leave this review on every platform until I hear back from HR or I am compensated for the money spent.

We traveled to The Riu Palace Punta Cana as a family of 8. Our room was clean, saw an ant and a small bug one day but thats nit a big deal to me. The room was spacious and the maid service was excellent. The Restaurants were actually better than I expected from reviews. The lobster, the crab cakes, and the filet at the Steakhouse were very good. Its an all i inclusive with a lot of kids around. But we had 4 kids with is as well. The entertainment was hit or miss. Two shows the Rock and Roll show and the Michael Jackson Show were entertaining. A few of the others were misses. The beach was a no go for me because of the seaweed but the kids didnt seem to mind it all that much. The wait staff was excellent and always seemed to enjoy their job. Big shoutout to William at the pool who made sure I had towels out and my spot secured each morning. The buffets were good. Get there early to avoid the people. We were at breakfast by 8:30 and everything was fresh and ready. Overall 4 out of 5 stars if I had to rate it.

This was a family vacation and it was nine of us traveling. We had to come four years ago and we loved the hotel, installation, food, entertainment, and experience. The rooms were beautiful, and clean. We have seen a huge decline in the last four years. Two of our rooms had visible mold. A while they were holding our luggage, my hat disappeared. One thing is kindness from the staff and the other is feeling like they’re hovering over you to get a tip. Even when you entered the main buffet in the main building through the ramp, the smell of mold is unbearable.. I do have to give it to the entertainment team for doing a great job from From The show, to the parties, to the pool activities. We would not stay at this hotel again unless repairs are completed. With other choices, we would probably not stay at this one again.